**Experienced Customer Success Team Manager – UK & Ireland**

Are you a seasoned leader with a passion for driving customer success and team growth? Do you thrive in fast-paced, dynamic environments where no two days are the same? If so, we invite you to join blithequark, a pioneering force in the global food system, as our Customer Success Team Manager for the UK & Ireland region. **About blithequark** blithequark is on a mission to revolutionize the way food is sold, ordered, distributed, and financed. Our cutting-edge AI-focused software connects distributors with their customers, enabling waste-free and efficient operations. As a leader in this space, we're committed to scaling our impact and making a lasting difference in the food industry. With a strong presence in Europe and the US, we're a dedicated team of over 200 individuals who share a common goal: to build a sustainable food system for generations to come. **Your Role at blithequark** As our Customer Success Team Manager for the UK & Ireland, you'll lead and grow a team of Customer Success Managers responsible for driving adoption, retention, and expansion within our distributor accounts. Based in London, this role is pivotal in ensuring the UK market delivers against key customer success metrics while continuously developing team capabilities and performance. You'll be both a strategic operator and hands-on coach, focused on scaling best-in-class customer experiences and career development within your team. **Key Responsibilities:** * **Lead and Develop the UK CS Team:** Manage a team of ~4+ Customer Success Managers (CSMs), providing coaching, mentorship, and support in their personal development, performance goals, and career progression. * **Customer Advocacy:** Regularly gather customer feedback and partner with internal teams to ensure it drives product innovation, operational improvements, and GTM adjustments. * **Team Hiring & Onboarding:** Play an active role in scaling the UK CS team by recruiting and onboarding new hires as we grow. * **Drive Team Performance:** Set and monitor clear KPIs (retention, revenue, upsell, onboarding efficiency) across the team and implement strategies to continuously exceed targets. * **Ensure Customer Success:** Oversee the successful onboarding, relationship management, and growth of blithequark's key distributor accounts across the UK. * **Be a Culture Carrier:** Foster a collaborative, feedback-driven culture built on accountability, ownership, and continuous learning. * **Support Strategic Partnerships:** Collaborate with Sales, Product, and Operations to ensure CSMs are equipped to deliver tailored solutions and value to each partner. * **Standardize and Scale Processes:** Refine and roll out success frameworks, playbooks, and reporting tools to enable consistent delivery of customer outcomes across the UK region. **Who We're Looking For:** * 5+ years of experience in Customer Success, Onboarding & Implementation, or a similar client-facing role, with at least 2+ years in a people management or team leadership position. * Proven ability to manage and coach high-performing, mid-sized teams in a fast-paced, B2B tech or SaaS environment. * Deep experience managing enterprise-level clients, ideally in the UK market. * Exceptional communication and interpersonal skills—comfortable interfacing with senior internal stakeholders and client executives alike. * Strong analytical thinking with a results-oriented mindset and ability to translate strategy into action. * Highly organized with a passion for process improvement, systems, and scalable growth. * Team-first mentality with a genuine interest in coaching and helping others succeed. **Why Join blithequark?** * Be at the forefront of digital transformation in the food industry. * Lead a high-impact team that directly shapes the success of our UK market. * Collaborate with passionate, mission-driven teammates in a dynamic, fast-paced environment. * Enjoy a competitive compensation package, comprehensive benefits, and opportunities for career growth and professional development. * Work with a company that values diversity, equity, and inclusion, and is committed to creating a workplace where everyone feels welcome and empowered to succeed. **About Our Culture:** At blithequark, we're a dedicated team of over 200 individuals who share a common goal: to build a sustainable food system for generations to come. We're passionate about innovation, collaboration, and continuous learning. Our culture is built on accountability, ownership, and a commitment to excellence in everything we do. We're a company that values diversity, equity, and inclusion, and is committed to creating a workplace where everyone feels welcome and empowered to succeed. **How to Apply:** If you're a seasoned leader with a passion for driving customer success and team growth, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and achievements. We can't wait to hear from you! Apply for this job