WFM Login Administrator

About the position Responsibilities • Process and resolve helpdesk tickets through internal TP Helpdesk. • Generate Network logins for new hire agents or update for internal transfers. • Assigning, binding and disabling of ACD-IDs in CCMS. • Create/assign Firecastle profiles for new hire agents or internal transfers. • Request Client specific logins through client process within SLA. • Maintain the tracking of Client logins in CCMS. • Reset passwords and troubleshoot login/access issues. • Submit roll-off requests or forms based on site attrition though client specific process within in SLA. • Other duties as directed by supervisor. Requirements • 90 day+ in current position • 6 months of call center operations or Workforce experience is a plus • Must be detail oriented • Willing to work extended hours and or weekends when needed • Strong skills in handling constant change • Work in Harmony with others • Excellent service skills (timeliness of delivery and quality) • Experience with Microsoft based technologies • Willingness to face new challenges daily • Ability to effectively communicate both verbally and written, with all levels of staff and management • Strong organizational and time management skills • Strong interpersonal and customer service skills • Willingness to proactively address ideas and propose alternatives with the purpose of providing and receiving constructive feedback • Sound reasoning ability together with strong problem solving skills • Ability to view a computer monitor for several hours at a time • Able to work with little to no supervision if necessary Benefits • Paid Training • Competitive Wages • Full Benefits (Medical, Dental, Vision, 401k and more) • Paid Time Off • Employee wellness and engagement programs Apply tot his job