**Weekend Part-Time Customer Service Representative – Remote Opportunity at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, team-oriented environment where every interaction counts? Look no further than blithequark, a leading inbound call center specializing in customer service and benefits compliance. As a Weekend Part-Time Customer Service Representative, you'll play a vital role in helping us exceed our clients' expectations and build long-lasting relationships. **About blithequark** blithequark is more than just a call center – we're a trusted partner to over 1000 companies, dedicated to providing top-notch customer service and benefits compliance solutions. Our commitment to excellence has earned us the prestigious Great Place to Work award not once, but twice! We're a team of passionate professionals who share a common goal: to make a positive impact on our clients' lives. If you're looking for a career that's both challenging and rewarding, join us at blithequark. **Job Summary** We're seeking a highly motivated, production-driven, and team-oriented individual to join our Operations team as a Weekend Part-Time Customer Service Representative. As a key member of our team, you'll be responsible for delivering exceptional customer service, resolving customer issues, and promoting a positive experience for our clients. This is a part-time position working approximately 3-29 hours per week, with flexible scheduling to accommodate your needs. **Key Responsibilities** As a Weekend Part-Time Customer Service Representative, you'll be responsible for: * Providing positive customer service and technical expertise through prompt, accurate, and courteous response to customer information needs * Offering empathy and support to customers during the claim process * Collecting and documenting all claim details provided by the customer into the claim accurately * Identifying and resolving customer issues by adhering to clients-specific handling instructions * Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries * Maintaining punctuality and reliability, including availability for extended hours or additional shifts during peak periods or emergency situations * Adhering to break and lunch schedules to maintain productivity and ensure consistent customer service coverage * Demonstrating blithequark's core values: + Customer first: fulfills customer needs with compassion + Self-motivated: takes initiative and commits to the task at hand + Teamwork: promotes unity over self + Continuous improvement: strives for daily growth **Required Skills and Abilities** To succeed in this role, you'll need: * Language Skills: + Ability to read and interpret documents such as police and accident reports + Ability to write routine correspondence and detailed accident descriptions + Ability to project a confident, clear, and professional telephone presence + Ability to provide feedback verbally and written in a positive, professional manner * Bi-lingual in Spanish Preferred * Computer Skills: + Knowledge of and ability to navigate basic computer functions, including Microsoft Word and Excel + Ability to type at least 40wpm * Education and Experience: + High School Diploma or general education degree (GED) required + 1-2 years of quality assurance experience preferred **Network Requirements** To ensure a seamless and secure remote work experience, you'll need: * A reliable internet connection with a minimum speed of 10 Mbps (tested using www.speedtest.net) * An Ethernet connection is not required, but strongly recommended * A private network, not a public location * No VPNs are allowed, as logins must happen in the US **Benefits and Compensation** As a Weekend Part-Time Customer Service Representative at blithequark, you'll enjoy: * Competitive compensation * Flexible scheduling to accommodate your needs * Ancillary Benefits: Eligible 1st day of month following 60 days of employment + Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings * 401K: Eligible after 6 months of employment * PTO: Eligible after 90 days of employment * Employee Assistance Program **How to Apply** If you're a motivated and customer-focused individual looking for a part-time opportunity that offers flexibility and growth potential, apply now to join our team at blithequark. Visit our website to submit your application and take the first step towards a rewarding career in customer service. Apply Job! Apply for this job