Weekend On-Call Assistant
POSITION PURPOSE:
The Weekend On-Call Assistant is responsible for responding to time-sensitive phone calls, system messages, and e-mails, and performing emergency scheduling for caregiver call-outs. The Scheduler furthermore provides a report of weekend activity. The Weekend On-Call Assistant reports to the Director of Operations.
CLASSIFICATION:
Nonexempt, On-Call Stipend
HOURS OF WORK:
This position is on-call from Saturday 9:00 AM to Monday 9:00 AM.
LOCATION:
Remote. Training will be conducted in the Puyallup headquarters, and occasional visits to the Puyallup headquarters will be required thereafter.
PRINCIPAL FUNCTIONS:
• Respond to phone calls that should only be time-sensitive. Politely but firmly instruct callers with non-urgent business to send e-mails or system messages or call back during office hours.
• Respond to time-sensitive voicemails, system messages, and e-mails immediately.
• Assist as needed with clocking in and clocking out caregivers.
• For Caregiver call-outs, thoroughly attempt to find and schedule replacement Caregivers within established guidelines. Enter required notation and memos for such shifts. Communicate with affected Clients as needed.
• Escalate challenges, disputes, and emergencies as needed.
• Complete required reporting of weekend activity.
• Maintain professionalism in all interactions with employees, Clients, and other external parties.
• Maintain absolute confidentiality of all information pertaining to employees, Clients, Clients’ families, and business operations.
QUALIFICATIONS:
• Proficiency with Microsoft Office applications, scheduling systems, and other healthcare industry-related software is desirable.
• Ability to listen and communicate clearly, fluently, diplomatically, and proactively, both orally and in writing.
• Ability to remain flexible, resilient, calm, and maintain a sense of humor in all situations.
PHYSICAL/ENVIRONMENTAL DEMANDS:
• The employee must remain connected to reliable internet for the duration of the weekend.
• The employee must be able to work punctually and effectively in a remote setting of their choice with variable work volume.
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The Weekend On-Call Assistant is responsible for responding to time-sensitive phone calls, system messages, and e-mails, and performing emergency scheduling for caregiver call-outs. The Scheduler furthermore provides a report of weekend activity. The Weekend On-Call Assistant reports to the Director of Operations.
CLASSIFICATION:
Nonexempt, On-Call Stipend
HOURS OF WORK:
This position is on-call from Saturday 9:00 AM to Monday 9:00 AM.
LOCATION:
Remote. Training will be conducted in the Puyallup headquarters, and occasional visits to the Puyallup headquarters will be required thereafter.
PRINCIPAL FUNCTIONS:
• Respond to phone calls that should only be time-sensitive. Politely but firmly instruct callers with non-urgent business to send e-mails or system messages or call back during office hours.
• Respond to time-sensitive voicemails, system messages, and e-mails immediately.
• Assist as needed with clocking in and clocking out caregivers.
• For Caregiver call-outs, thoroughly attempt to find and schedule replacement Caregivers within established guidelines. Enter required notation and memos for such shifts. Communicate with affected Clients as needed.
• Escalate challenges, disputes, and emergencies as needed.
• Complete required reporting of weekend activity.
• Maintain professionalism in all interactions with employees, Clients, and other external parties.
• Maintain absolute confidentiality of all information pertaining to employees, Clients, Clients’ families, and business operations.
QUALIFICATIONS:
• Proficiency with Microsoft Office applications, scheduling systems, and other healthcare industry-related software is desirable.
• Ability to listen and communicate clearly, fluently, diplomatically, and proactively, both orally and in writing.
• Ability to remain flexible, resilient, calm, and maintain a sense of humor in all situations.
PHYSICAL/ENVIRONMENTAL DEMANDS:
• The employee must remain connected to reliable internet for the duration of the weekend.
• The employee must be able to work punctually and effectively in a remote setting of their choice with variable work volume.
Apply tot his job
Apply To this Job