Warranty Assistant - Houston, TX
Job title: Warranty Assistant - Houston, TX in Houston, TX at FBS Appliance
Company: FBS Appliance
Job description: Overview:Company Description:Established 1988, FBS Appliance is the largest appliance contract distributor in Texas. With showrooms in Austin, College Station, Corpus Christi, Grapevine, Fort Worth, Houston, and San Antonio, we supply more than 60 different brands of appliances.Core Values:
Embrace the Culture
No Right Way to Do the Wrong Thing
Customer Focused
Act Like an Owner
Move the Line
Pull the Wagon
Job Description:We're looking for someone with a customer service background to join our Warranty Assistance department. This is an entry level position that will aid you in moving up within the company. This is a remote role, though in-person attendance is required during the initial training period (3 weeks) and monthly in-person team meetings.The primary focus of the Warranty Assistant position is aiding the customers of FBS Appliance in service resolution. While not directly in charge of service, Assistants will contact manufacturers and servicers to schedule builders and homeowners, as well as escalate situations to resolution. Assistance is conducted either over the phone or via email. Warranty Assistants play a vital role in retaining customers and heading off problems.Pay Rate: $17.00 an hourPrimary responsibilities include, but are not limited to:
Providing premium customer service to go hand in hand with the premium products we sell
Taking requests over the phone and by email then collecting the proper information needed for service
Scheduling service calls for builders/homeowners and understanding the quickest routes to reach a resolution
Requesting appliance parts (when applicable)
Contacting manufacturer representatives or other advocates when escalation is required, and pushing to advocate for customer’s best interest
Communicating service timeframes and other solutions to builders/homeowners in a clear and concise manner
Following up on calls and requests to ensure issues are resolved
Adding proper information into Zendesk so that calls can be tracked and handled by other Warranty Assistants
Help homeowners and builders stay compliant with manufacturer’s policy.
Job Requirements:
Reliable home Internet
Conflict resolution
Positive/empathetic attitude and patience
Communication skills including excellent writing, grammar, and speech
Critical thinking and motivated personality
Proven ability to handle difficult customers
Ability to pivot between tasks without leaving things behind as well as manage time effectively
General computer competency with Microsoft Office programs
Reliable transportation
High school diploma or equivalent
Preferred Skills:
Appliance knowledge
Zendesk experience
Bilingual (Spanish)
FBS Appliance is an “at-will” employer and the employment we offer you is terminable at will by you or FBS Appliance at any time and for any reason, with or without notice or cause. This “at-will” employment relationship may not be modified by any oral or implied agreement
Expected salary: $17 per hour
Location: Houston, TX
Apply for the job now!
Apply Now
Company: FBS Appliance
Job description: Overview:Company Description:Established 1988, FBS Appliance is the largest appliance contract distributor in Texas. With showrooms in Austin, College Station, Corpus Christi, Grapevine, Fort Worth, Houston, and San Antonio, we supply more than 60 different brands of appliances.Core Values:
Embrace the Culture
No Right Way to Do the Wrong Thing
Customer Focused
Act Like an Owner
Move the Line
Pull the Wagon
Job Description:We're looking for someone with a customer service background to join our Warranty Assistance department. This is an entry level position that will aid you in moving up within the company. This is a remote role, though in-person attendance is required during the initial training period (3 weeks) and monthly in-person team meetings.The primary focus of the Warranty Assistant position is aiding the customers of FBS Appliance in service resolution. While not directly in charge of service, Assistants will contact manufacturers and servicers to schedule builders and homeowners, as well as escalate situations to resolution. Assistance is conducted either over the phone or via email. Warranty Assistants play a vital role in retaining customers and heading off problems.Pay Rate: $17.00 an hourPrimary responsibilities include, but are not limited to:
Providing premium customer service to go hand in hand with the premium products we sell
Taking requests over the phone and by email then collecting the proper information needed for service
Scheduling service calls for builders/homeowners and understanding the quickest routes to reach a resolution
Requesting appliance parts (when applicable)
Contacting manufacturer representatives or other advocates when escalation is required, and pushing to advocate for customer’s best interest
Communicating service timeframes and other solutions to builders/homeowners in a clear and concise manner
Following up on calls and requests to ensure issues are resolved
Adding proper information into Zendesk so that calls can be tracked and handled by other Warranty Assistants
Help homeowners and builders stay compliant with manufacturer’s policy.
Job Requirements:
Reliable home Internet
Conflict resolution
Positive/empathetic attitude and patience
Communication skills including excellent writing, grammar, and speech
Critical thinking and motivated personality
Proven ability to handle difficult customers
Ability to pivot between tasks without leaving things behind as well as manage time effectively
General computer competency with Microsoft Office programs
Reliable transportation
High school diploma or equivalent
Preferred Skills:
Appliance knowledge
Zendesk experience
Bilingual (Spanish)
FBS Appliance is an “at-will” employer and the employment we offer you is terminable at will by you or FBS Appliance at any time and for any reason, with or without notice or cause. This “at-will” employment relationship may not be modified by any oral or implied agreement
Expected salary: $17 per hour
Location: Houston, TX
Apply for the job now!
Apply Now