VP, Account Delivery & Customer Success
VP, Account Delivery & Customer Success
Location: Remote (United States)
The Vice President, Account Delivery and Customer Success is responsible for the overall health, performance, retention, and growth of Thunder’s strategic customer portfolio. This leader oversees Thunder’s Account Delivery Management function, including Account Delivery Owners and Engagement Managers, ensuring strong delivery governance, executive customer alignment, proactive risk management, and long term customer success.
This role serves as a key executive partner across Sales, Global Delivery, Architecture, and Finance to ensure customer engagements deliver measurable business value while maintaining strong commercial and operational performance. The VP, Account Delivery and Customer Success acts as the executive escalation leader for strategic accounts and is responsible for building scalable customer governance processes that strengthen customer relationships, renewals, and account growth.
Responsibilities:
Customer Portfolio Governance & Health
Own the health, retention, and growth of Thunder’s strategic customer portfolio
Lead and scale the Account Delivery Management organization
Establish governance processes for customer health, executive alignment, escalations, and account planning
Drive customer satisfaction, adoption, and long term value realization
Executive Relationship Management
Build and maintain executive-level relationships with customers and strategic partners
Serve as an executive escalation leader for high visibility customer situations
Lead strategic customer discussions focused on roadmap alignment, business priorities, and delivery outcomes
Delivery Governance & Risk Management
Partner with Delivery Leadership and Sales teams to ensure successful customer outcomes
Proactively identify and mitigate delivery, commercial, and relationship risks across customer portfolios
Lead recovery planning and executive communications for escalated accounts and projects
Growth & Renewals
Partner with Sales and Practice Leadership to support renewals, expansion opportunities, and strategic account growth
Ensure account teams maintain strong executive alignment and customer engagement throughout the customer lifecycle
Support account planning and long term customer roadmap discussions
Organizational Leadership
Mentor and develop Account Delivery Owners and Engagement Managers
Drive operational maturity, consistency, and accountability across the Account Delivery organization
Partner with executive leadership on organizational design, scaling strategy, and customer engagement models
Qualifications:
12+ years of experience in enterprise consulting, systems integration, customer success, or delivery leadership
Proven experience managing strategic customer relationships and complex enterprise portfolios within the Salesforce ecosystem
Experience leading customer-facing delivery, engagement management, or account governance organizations
Strong background in escalation management, executive communication, and cross-functional leadership
Proven ability to build deep, trusting relationships with senior stakeholders and maintain a strong executive presence under pressure
Exceptional leadership skills with a demonstrated ability to influence and collaborate effectively across Sales, Delivery, Architecture, and Finance teams
Strong business acumen, with the ability to balance operational efficiency with commercial strategy and growth
Active Salesforce certifications and willingness to achieve additional certifications on emerging technologies (preferred)
Why Thunder? Because You Deserve More Than Just a Job.
A Culture of Builders – We’re a remote-first, global team of curious, collaborative problem-solvers. You’ll have the opportunity to refine processes, solve challenges, and help shape the future of Salesforce and Amazon consulting. If you’re excited to build, innovate, and grow, you’ll fit right in.
Forge Your Own Path – At Thunder, you’re not just filling a role—you’re shaping it. Whether it’s jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take.
Perks In Store for You:
Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered.
Ownership & Impact – Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building. Come make your mark!
Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology.
Work from anywhere (well, almost 😉) - Enjoy the freedom of remote work, flexible PTO (with a 2-week minimum!), and generous leave policies - because the best work happens where you’re happiest.
People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally.
Applicants must be currently authorized to work in the United States on a full-time basis.
Apply To This Job
Location: Remote (United States)
The Vice President, Account Delivery and Customer Success is responsible for the overall health, performance, retention, and growth of Thunder’s strategic customer portfolio. This leader oversees Thunder’s Account Delivery Management function, including Account Delivery Owners and Engagement Managers, ensuring strong delivery governance, executive customer alignment, proactive risk management, and long term customer success.
This role serves as a key executive partner across Sales, Global Delivery, Architecture, and Finance to ensure customer engagements deliver measurable business value while maintaining strong commercial and operational performance. The VP, Account Delivery and Customer Success acts as the executive escalation leader for strategic accounts and is responsible for building scalable customer governance processes that strengthen customer relationships, renewals, and account growth.
Responsibilities:
Customer Portfolio Governance & Health
Own the health, retention, and growth of Thunder’s strategic customer portfolio
Lead and scale the Account Delivery Management organization
Establish governance processes for customer health, executive alignment, escalations, and account planning
Drive customer satisfaction, adoption, and long term value realization
Executive Relationship Management
Build and maintain executive-level relationships with customers and strategic partners
Serve as an executive escalation leader for high visibility customer situations
Lead strategic customer discussions focused on roadmap alignment, business priorities, and delivery outcomes
Delivery Governance & Risk Management
Partner with Delivery Leadership and Sales teams to ensure successful customer outcomes
Proactively identify and mitigate delivery, commercial, and relationship risks across customer portfolios
Lead recovery planning and executive communications for escalated accounts and projects
Growth & Renewals
Partner with Sales and Practice Leadership to support renewals, expansion opportunities, and strategic account growth
Ensure account teams maintain strong executive alignment and customer engagement throughout the customer lifecycle
Support account planning and long term customer roadmap discussions
Organizational Leadership
Mentor and develop Account Delivery Owners and Engagement Managers
Drive operational maturity, consistency, and accountability across the Account Delivery organization
Partner with executive leadership on organizational design, scaling strategy, and customer engagement models
Qualifications:
12+ years of experience in enterprise consulting, systems integration, customer success, or delivery leadership
Proven experience managing strategic customer relationships and complex enterprise portfolios within the Salesforce ecosystem
Experience leading customer-facing delivery, engagement management, or account governance organizations
Strong background in escalation management, executive communication, and cross-functional leadership
Proven ability to build deep, trusting relationships with senior stakeholders and maintain a strong executive presence under pressure
Exceptional leadership skills with a demonstrated ability to influence and collaborate effectively across Sales, Delivery, Architecture, and Finance teams
Strong business acumen, with the ability to balance operational efficiency with commercial strategy and growth
Active Salesforce certifications and willingness to achieve additional certifications on emerging technologies (preferred)
Why Thunder? Because You Deserve More Than Just a Job.
A Culture of Builders – We’re a remote-first, global team of curious, collaborative problem-solvers. You’ll have the opportunity to refine processes, solve challenges, and help shape the future of Salesforce and Amazon consulting. If you’re excited to build, innovate, and grow, you’ll fit right in.
Forge Your Own Path – At Thunder, you’re not just filling a role—you’re shaping it. Whether it’s jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take.
Perks In Store for You:
Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered.
Ownership & Impact – Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building. Come make your mark!
Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology.
Work from anywhere (well, almost 😉) - Enjoy the freedom of remote work, flexible PTO (with a 2-week minimum!), and generous leave policies - because the best work happens where you’re happiest.
People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally.
Applicants must be currently authorized to work in the United States on a full-time basis.
Apply To This Job