Key Account Manager

JOB TITLE: Key Account Manager DEPARTMENT: Public Administration & ERP REPORTS TO: Director of Sales JOB LOCATION: Remote (U.S. based) TRAVEL: Up to 25% ESSENTIAL DUTIES & RESPONSIBILITIES: Building Relationships : Key Account Managers build and improve relationships with clients, key suppliers, and partners. They provide personalized advice, build rapport, and respond promptly to client inquiries. Client Engagement: The success of this role will measured by improved engagement between i3V and the client through KPIs such as: Increased involvement in i3V educations sessions, Upgrades or growth of current subscriptions, Mapping and expanding key contacts within the Customer organization, Development of client success plans, and Pipeline generation of new sales opportunities within customer base or through referrals, etc. Client Satisfaction : They review company practices to ensure clients receive maximum satisfaction from their purchases. Opportunity Identification : Key Account Managers identify potential opportunities and inform the sales team to follow up. Product Education : Educating clients about the company’s products, services, and special offers is an essential part of their role. Issue Resolution : They attend to client complaints and issues to facilitate prompt resolution of issues. Improving Satisfaction : Conducting customer satisfaction surveys and other inquiries to create a baseline for recommending methods to enhance client satisfaction and engagement. Collaboration : Working with internal departments to ensure the company meets clients’ expectations. Salesforce.Com CRM System Usage : Active input of timely and accurate information into the Salesforce customer relationship management system. MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE): Communication Skills: Excellent communication skills are crucial for building relationships and addressing client inquiries. Problem-Solving: Key Account Managers need to be adept at resolving client issues effectively. Collaboration: Working closely with sales and marketing teams to boost profitability and customer satisfaction. Analytical Skills: Analyzing communication strategies, negotiations, and contracts to identify trends for organizational improvement. PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE): At least three years work experience in a role that requires sales, business development, product support or relationship management skills. Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York