Virtual Customer Service Associate
Description:
Fully remote position
Help people by taking calls and understanding customers needs
Create positive experiences for members as part of the Customer Experience team
Requirements:
1+ yr Call Center experience
Answer incoming phone calls throughout scheduled shift
Assisting customers with healthcare claims and enrollment
A warm and friendly approach developing a good rapport with a caller
Must be able to de-escalate and manage difficult calls
Must strive to be professional, level-headed, to provide consistent, high-quality customer support
Calls require excellent listening skills, research and attention to detail
Up to 12 applications on one call
Strong navigation skills, quickly transition from one task to another
Proficient with dual monitors
Excellent communication skills
Minimum 25 WPM typing
Keyboard shortcut knowledge
High school diploma, GED
Must reside in the US
Successfully complete the mandatory paid 4-week training with 100% attendance
Benefits:
Flexible scheduling
Work-from-home opportunities
Paid training
Paid orientation and mandatory events
Direct deposit payments
Apply Now
Fully remote position
Help people by taking calls and understanding customers needs
Create positive experiences for members as part of the Customer Experience team
Requirements:
1+ yr Call Center experience
Answer incoming phone calls throughout scheduled shift
Assisting customers with healthcare claims and enrollment
A warm and friendly approach developing a good rapport with a caller
Must be able to de-escalate and manage difficult calls
Must strive to be professional, level-headed, to provide consistent, high-quality customer support
Calls require excellent listening skills, research and attention to detail
Up to 12 applications on one call
Strong navigation skills, quickly transition from one task to another
Proficient with dual monitors
Excellent communication skills
Minimum 25 WPM typing
Keyboard shortcut knowledge
High school diploma, GED
Must reside in the US
Successfully complete the mandatory paid 4-week training with 100% attendance
Benefits:
Flexible scheduling
Work-from-home opportunities
Paid training
Paid orientation and mandatory events
Direct deposit payments
Apply Now