Virtual Assistant – Client Success Coordinator & Personal Assistant to the Operations Director
Full-Time: 40hrs PW | Remote
Working Hours: Monday–Friday, UK business hours (some flexibility available)
Type: Freelance (Individual only – no agencies)
About Us
Be Fearsome is an expanding Wellness, Teambuilding, Leadership, and Workplace Safety business based in Central London, serving clients across the UK and Europe. We deliver services in:
- Corporate Wellness & Fitness (outdoor, online)
- Corporate Teambuilding & Leadership Development
- Adventure Services (e.g., mountaineering)
- Workplace Safety Services (including Mental Health, Fire Safety, and Physical Wellbeing Training)
- Public Outdoor Group Exercise Classes
- Personal Training, Nutrition & Endurance Coaching
Our mission:
"To help more people achieve their true potential by creating a safe, fun and inclusive environment in fitness, nutrition, lifestyle and adventure whilst making a positive impact on the local community."
Our vision:
"To build a better place for people to grow."
Our core values:
Humble Excellence
Team Spirit
Infectious Enthusiasm
Led By Service
Accountability for Success
About the Role
We are looking for a reliable, proactive, and committed Virtual Assistant to work full-time with our Operations Director and the wider Be Fearsome team.
The main focus of this role is to reduce the workload of the Operations Director (OD) and protect his time by taking initiative and managing all tasks that can be delegated. You’ll also be responsible for client communications, admin support, scheduling, and project coordination.
IMPORTANT: While we will train you on tools and systems, we cannot train reliability, punctuality, or commitment. If you are frequently unavailable, miss deadlines, or make excuses – this is not the role for you.
Key Responsibilities
Executive Assistant to the Operations Director
Respond promptly to messages
Proactively manage OD’s inbox, calendar, and workflow
Anticipate needs and offer solutions before being asked
Weekly catch-up with OD to plan tasks and priorities
Client Success & Admin Support
Respond to client queries within 3 hours (during working hours)
Manage and update CRM systems and internal trackers
Schedule meetings and sessions with clients and instructors
Organise and maintain digital files and documents
Liaise with trainers, coaches, and clients
Conduct research for projects when needed
Assist with light project coordination and admin tasks
Maintain a detailed timesheet when requested
Marketing Support
Create and schedule content using templates (Canva or similar)
Produce and manage a monthly social media calendar across platforms (Meta, LinkedIn, and others as needed)
Schedule and publish posts across all platforms in line with brand voice
Support with repurposing content for newsletters, blogs, and campaigns
Skills & Tools
Must-Have (or willing to learn quickly):
Strong written and spoken English (UK)
Google Workspace (Docs, Sheets, Drive, Calendar)
Canva (basic design/editing)
Project Management tools (Asana or similar)
Slack or similar communication platforms
CRM system familiarity (GHL Ideal)
Ability to work independently and communicate proactively
Bonus (preferred but not required):
Familiarity with Wix, Go High Level, Meta Business Suite
Understanding of digital/content marketing
Experience in fitness, wellness, or leadership development fields
Expectations
Full-time availability: Monday–Friday
Respond to messages from OD within 15 mins during UK business hours
Follow up on all client enquiries within 3 hours (during working hours)
Deliver tasks to agreed deadlines
Attend weekly check-ins with OD
Maintain a timesheet if requested
Be proactive, solutions-focused, and willing to learn
You Are
✅ Reliable and punctual – always show up, no excuses
✅ Experienced – at least 2 years in EA, admin or customer support roles
✅ Professional communicator – written and verbal
✅ Proactive and organised – you take initiative, don’t wait to be told
✅ Team player – helpful and collaborative
✅ Enthusiastic – you believe in our mission and want to grow with us
✅ Comfortable working remotely with minimal supervision
Compensation & Benefits
40hrs per week
Fully remote role
Long-term opportunity for growth
Ongoing training and development
Be part of a team that’s genuinely changing lives
How to Apply
Send your CV and a short video message explaining:
Why you're a great fit for this role
A situation where you helped reduce someone’s workload
What makes you reliable and how you manage your schedule
Tom Frearson
Operations Director & Head Coach
Be Fearsome LTD
Apply Now
Working Hours: Monday–Friday, UK business hours (some flexibility available)
Type: Freelance (Individual only – no agencies)
About Us
Be Fearsome is an expanding Wellness, Teambuilding, Leadership, and Workplace Safety business based in Central London, serving clients across the UK and Europe. We deliver services in:
- Corporate Wellness & Fitness (outdoor, online)
- Corporate Teambuilding & Leadership Development
- Adventure Services (e.g., mountaineering)
- Workplace Safety Services (including Mental Health, Fire Safety, and Physical Wellbeing Training)
- Public Outdoor Group Exercise Classes
- Personal Training, Nutrition & Endurance Coaching
Our mission:
"To help more people achieve their true potential by creating a safe, fun and inclusive environment in fitness, nutrition, lifestyle and adventure whilst making a positive impact on the local community."
Our vision:
"To build a better place for people to grow."
Our core values:
Humble Excellence
Team Spirit
Infectious Enthusiasm
Led By Service
Accountability for Success
About the Role
We are looking for a reliable, proactive, and committed Virtual Assistant to work full-time with our Operations Director and the wider Be Fearsome team.
The main focus of this role is to reduce the workload of the Operations Director (OD) and protect his time by taking initiative and managing all tasks that can be delegated. You’ll also be responsible for client communications, admin support, scheduling, and project coordination.
IMPORTANT: While we will train you on tools and systems, we cannot train reliability, punctuality, or commitment. If you are frequently unavailable, miss deadlines, or make excuses – this is not the role for you.
Key Responsibilities
Executive Assistant to the Operations Director
Respond promptly to messages
Proactively manage OD’s inbox, calendar, and workflow
Anticipate needs and offer solutions before being asked
Weekly catch-up with OD to plan tasks and priorities
Client Success & Admin Support
Respond to client queries within 3 hours (during working hours)
Manage and update CRM systems and internal trackers
Schedule meetings and sessions with clients and instructors
Organise and maintain digital files and documents
Liaise with trainers, coaches, and clients
Conduct research for projects when needed
Assist with light project coordination and admin tasks
Maintain a detailed timesheet when requested
Marketing Support
Create and schedule content using templates (Canva or similar)
Produce and manage a monthly social media calendar across platforms (Meta, LinkedIn, and others as needed)
Schedule and publish posts across all platforms in line with brand voice
Support with repurposing content for newsletters, blogs, and campaigns
Skills & Tools
Must-Have (or willing to learn quickly):
Strong written and spoken English (UK)
Google Workspace (Docs, Sheets, Drive, Calendar)
Canva (basic design/editing)
Project Management tools (Asana or similar)
Slack or similar communication platforms
CRM system familiarity (GHL Ideal)
Ability to work independently and communicate proactively
Bonus (preferred but not required):
Familiarity with Wix, Go High Level, Meta Business Suite
Understanding of digital/content marketing
Experience in fitness, wellness, or leadership development fields
Expectations
Full-time availability: Monday–Friday
Respond to messages from OD within 15 mins during UK business hours
Follow up on all client enquiries within 3 hours (during working hours)
Deliver tasks to agreed deadlines
Attend weekly check-ins with OD
Maintain a timesheet if requested
Be proactive, solutions-focused, and willing to learn
You Are
✅ Reliable and punctual – always show up, no excuses
✅ Experienced – at least 2 years in EA, admin or customer support roles
✅ Professional communicator – written and verbal
✅ Proactive and organised – you take initiative, don’t wait to be told
✅ Team player – helpful and collaborative
✅ Enthusiastic – you believe in our mission and want to grow with us
✅ Comfortable working remotely with minimal supervision
Compensation & Benefits
40hrs per week
Fully remote role
Long-term opportunity for growth
Ongoing training and development
Be part of a team that’s genuinely changing lives
How to Apply
Send your CV and a short video message explaining:
Why you're a great fit for this role
A situation where you helped reduce someone’s workload
What makes you reliable and how you manage your schedule
Tom Frearson
Operations Director & Head Coach
Be Fearsome LTD
Apply Now