VIP Relationship Manager - iGaming (MX Market)
An international iGaming company is looking for a relationship-driven VIP professional to manage and grow high-value customer relationships within the Mexican market. This role focuses on delivering a premium customer experience through personalised communication, proactive engagement, and long-term relationship building.
You will work closely with VIP players, ensuring exceptional service standards while creating memorable customer experiences across multiple communication channels and touchpoints.
RESPONSIBILITIES:
Build and maintain strong relationships with high-value customers through personalised and proactive communication
Deliver exceptional customer service and create long-term customer loyalty
Engage with customers across multiple communication channels and platforms
Understand customer preferences, behaviours, and needs to provide tailored experiences
Organise and coordinate VIP activities, events, and market-focused initiatives
Maintain strong awareness of local trends, networking opportunities, and relevant social events within the Mexican market
Handle customer requests and escalations professionally and efficiently
Create positive and memorable customer journeys aligned with VIP service standards
Collaborate with internal teams to improve customer engagement and retention strategies
Manage multiple customer interactions simultaneously while maintaining high-quality service delivery
REQUIREMENTS:
Native or fluent Spanish speaker with good English communication skills (B2 level or higher)
Minimum 3 years of experience in VIP Account Management, Account Management, or Customer Relationship roles within iGaming, online casino, or land-based casino environments
Strong experience working with high-value clients within the Mexican market
Excellent interpersonal and relationship-building skills
Strong networking and customer engagement abilities
Self-driven and proactive mindset with strong ownership mentality
Excellent communication, presentation, and public relations skills
Customer-focused approach with the ability to adapt communication styles to different personalities
Strong multitasking and organisational skills within fast-paced environments
Familiarity with CRM systems and customer engagement platforms is considered an advantage
Knowledge of local events, market trends, and networking opportunities within Mexico is highly desirable
OFFER:
Fully remote work model
Attractive compensation package
Opportunity to contribute to process building and operational growth from an early stage
Dynamic and fast-growing international environment
Long-term career development and progression opportunities
High level of autonomy and ownership within the role
Collaborative and performance-driven culture
Diversity & Inclusion Statement
We are committed to creating an inclusive workplace where everyone can succeed. Applications are welcome from all qualified individuals regardless of background, identity or experience. We particularly encourage candidates who can contribute to our diverse and global team.
Apply To This Job
You will work closely with VIP players, ensuring exceptional service standards while creating memorable customer experiences across multiple communication channels and touchpoints.
RESPONSIBILITIES:
Build and maintain strong relationships with high-value customers through personalised and proactive communication
Deliver exceptional customer service and create long-term customer loyalty
Engage with customers across multiple communication channels and platforms
Understand customer preferences, behaviours, and needs to provide tailored experiences
Organise and coordinate VIP activities, events, and market-focused initiatives
Maintain strong awareness of local trends, networking opportunities, and relevant social events within the Mexican market
Handle customer requests and escalations professionally and efficiently
Create positive and memorable customer journeys aligned with VIP service standards
Collaborate with internal teams to improve customer engagement and retention strategies
Manage multiple customer interactions simultaneously while maintaining high-quality service delivery
REQUIREMENTS:
Native or fluent Spanish speaker with good English communication skills (B2 level or higher)
Minimum 3 years of experience in VIP Account Management, Account Management, or Customer Relationship roles within iGaming, online casino, or land-based casino environments
Strong experience working with high-value clients within the Mexican market
Excellent interpersonal and relationship-building skills
Strong networking and customer engagement abilities
Self-driven and proactive mindset with strong ownership mentality
Excellent communication, presentation, and public relations skills
Customer-focused approach with the ability to adapt communication styles to different personalities
Strong multitasking and organisational skills within fast-paced environments
Familiarity with CRM systems and customer engagement platforms is considered an advantage
Knowledge of local events, market trends, and networking opportunities within Mexico is highly desirable
OFFER:
Fully remote work model
Attractive compensation package
Opportunity to contribute to process building and operational growth from an early stage
Dynamic and fast-growing international environment
Long-term career development and progression opportunities
High level of autonomy and ownership within the role
Collaborative and performance-driven culture
Diversity & Inclusion Statement
We are committed to creating an inclusive workplace where everyone can succeed. Applications are welcome from all qualified individuals regardless of background, identity or experience. We particularly encourage candidates who can contribute to our diverse and global team.
Apply To This Job