Video Solutions Engineer

We are seeking a highly skilled Video Systems Engineer to support the end‑to‑end design, installation, configuration, optimisation and customisation of our software in complex video network deployments. This role is a key part of our customer delivery organisation and will actively contribute across all stages of the project lifecycle — from early design discussions and documentation review, to hands-on installation, real-time troubleshooting, acceptance testing, and customer enablement. The ideal candidate combines strong technical expertise with excellent communication skills, a collaborative mindset, and the ability to adapt quickly in fast‑moving project environments. You will work closely with senior engineers, R&D, Product Management, Project Managers and customer stakeholders to ensure high‑quality, reliable deployments that meet the evolving needs of our global customers. If you thrive in dynamic environments, enjoy problem‑solving, and want to work with cutting‑edge video and IP technologies, this role offers a high degree of autonomy, technical challenge, and professional growth. Key Responsibilities Deployment & Configuration Install, configure, customise and validate software components within video delivery solutions across customer lab and production environments. Follow established processes and best practices to ensure accuracy, consistency, and quality of implementation. Diagnose and resolve issues in real time during installation and configuration activities, ensuring minimal blockers to project progress. Technical Documentation Produce detailed Low-Level Design (LLD) documentation for customer approval. Contribute to reviews of Architectural and High-Level Design (HLD) documents under the guidance of senior engineers. Ensure documentation is clear, complete and adheres to internal and customer standards. Testing & Validation Execute acceptance testing after installation to confirm successful deployment. Validate integrations, performance, and service functionality through structured test plans. Support root‑cause analysis where issues arise. Customer Engagement Act as a key technical interface for customers throughout delivery. Clearly communicate progress, issues, requirements and next steps. Escalate complex technical matters to senior engineers and collaborate to ensure timely resolution. Integration & Customization Assist in building or modifying adjacent modules and integration points (APIs, workflows, scripts) under the guidance of senior team members. Support end-to-end testing of integrations involving multiple components across the video delivery chain. Cross‑Functional Collaboration Support Project Managers and Pre‑Sales Architects in preparing work estimations, technical scoping and feasibility checks. Provide structured feedback to engineering and management to improve deployment processes, tooling, and product robustness. Experience & Qualifications Technical Background Min. 3 years of experience in one or more of the following roles: Video Solutions Engineer CDN Engineer IP Networking Engineer Systems Integration Engineer Experience with multi-component software deployments in distributed, multi-site or multi-national customer environments. Education Bachelor’s degree in Computer Science, Computer Engineering, Telecommunications, or equivalent practical experience. Linux Expertise Strong working knowledge of Linux (RHEL, CentOS, Rocky Linux), including: Kernel and network interface configuration (NIC bonding, tuning) Troubleshooting server connections, links and ports Managing RPM packages and MTU configuration Basic understanding of NUMA pinning and performance optimisation Video Ecosystem Knowledge Understanding of video architectures, technologies and components: Headends Transcoding pipelines DRM workflows nPVR CDN architecture and caching behaviour Networking Skills Familiarity with IP networking in a video delivery context: Unicast and multicast configuration DNS and subnet configuration Router setup and troubleshooting Knowledge of protocols and standards (QoS, MPLS, OSPF, BGP, IGMP, etc.) Tools & Modern Infrastructure Experience with observability tools (Prometheus, Grafana, Splunk, ELK Stack) is desirable. Exposure to Infrastructure‑as‑Code (Ansible, Terraform) and container technologies (Docker, Kubernetes). Scripting and automation skills (Python, Bash). Willingness to work with open-source technologies, CI/CD tooling and cloud platforms. Knowledge of virtualisation and hypervisor technologies (VMware, KVM) is a plus. Key Competencies Strong problem‑solving abilities; able to troubleshoot under pressure in customer environments. High attention to detail and commitment to quality. Solid technical writing skills with a desire to continue building strong HLD/LLD capabilities. Excellent communication skills in English (written and verbal) when presenting technical concepts. Adaptable, self-motivated and able to work effectively with cross-functional teams. Customer‑oriented mindset with an ability to balance technical accuracy and business context. Willingness to travel internationally for customer meetings, workshops, and key deployment phases.