Vice President - Portfolio Leader
Description: • At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. • Reporting to the CEO with additional responsibilities to the Google Executive Sponsor, the Google Practice Leader will be responsible for leading and growing TTEC Digital’s Google-related business and partnership. • As the Practice Lead you will play a pivotal role in cultivating the relationship with Google aimed at building a solid foundation for collaboration, joint initiatives, shared resources, and deep integration of efforts between the two partners. • You'll make an impact through leveraging your relationships to drive bookings and revenue, extensive understanding of the Google ecosystem, involvement in successful project delivery, and ability to manage and influence TTEC Digital’s broader team and technology partnerships. • Typical day will include: • Drive the overall strategic go-to-market (“GTM”) narrative and ensure sales coverage model with your Google sellers etc. • Nurture a strong and enduring relationship with Google, fostering collaboration, mutual growth, and shared success, across the commercial and public sector markets. • Lead and mentor a team of consultants and developers within the business. • Create well-defined, end to end solutions leveraging TTEC & TTEC Digital's diverse capabilities, technology partnerships and global footprint. • Drive the development of innovative solutions and best practices. • Manage and identify opportunities to develop TTEC built software and intellectual property, crafting compelling narratives to drive a “sell with Google” motion, including productizing TTEC offerings to put on the Google Marketplace. • Stay abreast of industry trends and Google updates to ensure the practice remains cutting-edge. • Nurture relationships with existing clients to maximize upsell and cross-sell opportunities. • Hold executive briefings with Google leadership and manage the overall partnership, facilitating executive and working level alignment and support for the joint TTEC and Google partnership. • Act as the primary point of contact for clients, understanding their business needs and challenges. • Provide expert advice, solutioning, and sales guidance on Google solutions, ensuring client satisfaction. • Build and maintain strong, long-lasting client relationships. • Take ownership of the practice's financial performance, including revenue and profitability. Requirements: • 12+ years in technical consulting professional services • Experienced in consulting practice development, business solution development, P&L responsibility, budgeting & forecasting, business unit operations, solution sales, partner development, and strategic marketing • In-depth knowledge and hands-on experience with Google and/or customer experience technology platforms (e.g., CCaaS, CRM, AI, analytics, etc.) • Proven ability to initiate, develop and grow C-level and senior relationships within Google and target client organizations influencing purchase and buying decisions • Ability to develop and conduct effective proposals and presentations with decision makers • Evidence of prior, consistent success exceeding or meeting targets for multi-year, multi-million dollar deals Benefits: • Medical, dental, vision • tax-advantaged health care accounts • financial and income protection benefits • paid time off (PTO) and wellness time off. Apply tot his job