Vice President Client Services
Summary:
The Vice President of Client Services is responsible for the development and management of services provided, ensuring that the delivery of programs, projects and the account financials meet or exceed the expectations of the company and clients. This position also monitors and improves client satisfaction, program efficiency, program growth, expansion of services, risk management, and... compliance.
Essential Functions and Tasks:
Responsible for best-in-class client service and delivery and strategic planning, including fiscal responsibility while maintaining long-term executive/client level relationships for key accounts and overseeing the Client Success management function
Directly responsible for client success and execution of operating mechanisms to build and maintain successful relationships with health systems, hospitals, physicians, and other provider partners
Manage, develop/train, and lead the Client Success team; inspiring, motivating, training, and mentoring: Identify resource needs and hire as needed
Oversee the successful implementation of new clients, client facing programs, client expansions, and company initiatives
Implement and maintain KPIs and analytics to provide reporting and visibility on the performance and health of all client accounts
Establish, maintain, and update Client Success management policies, objectives, and initiatives focused on accountability, client retention, growth, and overall well-being of all clients
Ensure all client concerns and issues regarding both clinical and operational functions are identified and resolved in a timely manner to ensure overall delivery satisfaction
A central point of contact for integration with all departments to ensure efficiency in processes and optimal client services
Ensure direct, concise, and timely communication for all aspects of effective client services.
Be the face of the company by executing excellence in client presentations, engagement, and interactions
Compliance and adherence to applicable healthcare and security regulations and responsible for staffs compliance and adherence
Performs special projects and other duties as assigned
Education and Experience Requirements:
High School Diploma or GED
Bachelors or higher degree in Healthcare, business or related fields, and/or ten (10) years of progressive responsibility in Healthcare
At least seven (7) years in healthcare, revenue cycle management, or related field
Knowledge, Skills, and Abilities:
Basic familiarity with medical billing and terminology
Basic familiarity with the current regulatory environment for healthcare
Ability to read, understand, and apply state/federal laws, regulations, and policies
Ability to communicate with diverse personalities in a tactful, mature, and professional manner
Ability to remain flexible and work within a collaborative and fast paced environment
Ability to deliver high quality service excellence with high attention to detail
Understand and comply with company policies and procedures
Proven strong leadership/management skills to manage, motivate, and set expectations with team members
Proven experience with facilitation and cross team collaboration on key initiatives
Proven experience in team and relationship building
Strong presentation development and delivery skills
Strong knowledge in RCM, accounting, and/or finance
Strong customer service and customer facing skills
Strong judgment skills and problem-solving skills
Strong oral, written, and interpersonal communication skills
Strong time management, organizational, and decision-making skills
Strong knowledge of Outlook and RCM software or equivalent workflow management software
Remote/Travel:
Remote opportunity nationwide.
Travel is domestically between 25-50% of the time or as the job requires
Apply Now
The Vice President of Client Services is responsible for the development and management of services provided, ensuring that the delivery of programs, projects and the account financials meet or exceed the expectations of the company and clients. This position also monitors and improves client satisfaction, program efficiency, program growth, expansion of services, risk management, and... compliance.
Essential Functions and Tasks:
Responsible for best-in-class client service and delivery and strategic planning, including fiscal responsibility while maintaining long-term executive/client level relationships for key accounts and overseeing the Client Success management function
Directly responsible for client success and execution of operating mechanisms to build and maintain successful relationships with health systems, hospitals, physicians, and other provider partners
Manage, develop/train, and lead the Client Success team; inspiring, motivating, training, and mentoring: Identify resource needs and hire as needed
Oversee the successful implementation of new clients, client facing programs, client expansions, and company initiatives
Implement and maintain KPIs and analytics to provide reporting and visibility on the performance and health of all client accounts
Establish, maintain, and update Client Success management policies, objectives, and initiatives focused on accountability, client retention, growth, and overall well-being of all clients
Ensure all client concerns and issues regarding both clinical and operational functions are identified and resolved in a timely manner to ensure overall delivery satisfaction
A central point of contact for integration with all departments to ensure efficiency in processes and optimal client services
Ensure direct, concise, and timely communication for all aspects of effective client services.
Be the face of the company by executing excellence in client presentations, engagement, and interactions
Compliance and adherence to applicable healthcare and security regulations and responsible for staffs compliance and adherence
Performs special projects and other duties as assigned
Education and Experience Requirements:
High School Diploma or GED
Bachelors or higher degree in Healthcare, business or related fields, and/or ten (10) years of progressive responsibility in Healthcare
At least seven (7) years in healthcare, revenue cycle management, or related field
Knowledge, Skills, and Abilities:
Basic familiarity with medical billing and terminology
Basic familiarity with the current regulatory environment for healthcare
Ability to read, understand, and apply state/federal laws, regulations, and policies
Ability to communicate with diverse personalities in a tactful, mature, and professional manner
Ability to remain flexible and work within a collaborative and fast paced environment
Ability to deliver high quality service excellence with high attention to detail
Understand and comply with company policies and procedures
Proven strong leadership/management skills to manage, motivate, and set expectations with team members
Proven experience with facilitation and cross team collaboration on key initiatives
Proven experience in team and relationship building
Strong presentation development and delivery skills
Strong knowledge in RCM, accounting, and/or finance
Strong customer service and customer facing skills
Strong judgment skills and problem-solving skills
Strong oral, written, and interpersonal communication skills
Strong time management, organizational, and decision-making skills
Strong knowledge of Outlook and RCM software or equivalent workflow management software
Remote/Travel:
Remote opportunity nationwide.
Travel is domestically between 25-50% of the time or as the job requires
Apply Now