Customer Service Advisor (Bilingual English/Dutch)

Drive your career forward with Percepta and join the people powering the world’s leading automotive experiences. As a fully remote Customer Service Advisor (Bilingual English/Dutch), you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of our award-winning, people-first culture. Employment DetailsLocation: Remote - England (with occasional travel to our Daventry location) Job Type: Full-time; PermanentSalary Range: £28,691 - £30,691 (includes language premium and OTE earnings of £1,500 - £2,000 annually)Next Start Date: Monday, 1 June 2026 Work From Home—While Using Your Dutch Every DayIf you’re a Dutch speaker based in England, this role gives you the flexibility to work from home while staying connected to your language and building your career.You’ll support customers from the Benelux region (Netherlands, Belgium, and Luxembourg), helping them solve problems and feel confident in their decisions, all without a daily commute. What You’ll Be DoingYou’ll be the person customers turn to when they need help. When something isn’t working as expected, you’ll step in and guide them to a solution.You’ll:Support customers in Dutch and English across phone, email, and chatListen carefully and understand what matters to themExplain solutions clearly and with empathyWork with other teams to resolve more complex situationsFollow up so customers feel supported from start to finishYou’ll have the freedom to think and make decisions—so you can focus on helping people, not just handling queries. Why This Role Works Well for Dutch SpeakersYou’ll work remotely from anywhere in EnglandYou’ll use your Dutch every day in real conversationsYou’ll connect with customers from the Benelux regionYou’ll be part of a multilingual, international teamYou can grow your career in the UK while staying connected to your language and culture What You Bring to the RoleHigh School/Secondary School Qualification (or similar)Fluency in English and Dutch (Flemish is a plus), both verbal and written (C1 level or similar)Strong customer service and relationship-building skills (you don’t need automotive experience—you’ll learn that with us)Proficiency in Microsoft Office, CRM systems and working across multiple digital platforms and screensExcellent organisational skills, attention to detail and the ability to manage time and prioritise effectivelyResilience under pressure, sound business judgement and a solutions-focused mindset What You Can Expect22 days holiday (rising to 27 with service) + bank holidaysBonus of £1,500–£2,000 per yearFully remote working (with occasional site visits)Company PensionLife Assurance (4x Annual Salary)Private medical coverage and discounted dentalComprehensive travel insurance for you and your familyEmployee Assistance Program (EAP)Cycle to work schemeDiscounts on new vehiclesTraining & Development Programs (Percepta College)Award-Winning Rewards & Recognition Program (Perci Perks) What A Typical Schedule Looks LikeYou’ll work 40 hours per week on a rotating schedule:Monday–Friday: between 7:00 AM – 5:00 PM1 in 6 Saturdays: 7:30 AM – 4:00 PMStart times may vary. You’ll receive your schedule in advance so you can plan your time. A Quick Note on LocationYou’ll primarily work from home, but you’ll need to be within reasonable travelling distance of:Royal Oak Industrial EstateRoyal Oak Way SouthDaventry, NN11 8NTFrom time to time, you may visit the site for training, team connection, or key meetings, so being able to travel there matters. About PerceptaEstablished in 2000 as a joint venture between Ford Motor Company and TTEC, Percepta has specialised in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.Our values are the heartbeat of our organisation, and we live, breathe, and play by them daily. At Percepta, we:Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.Leave it better – We take ownership and leave every process, person, and place better than we found it.Win together – We succeed as one—celebrating, supporting, and showing up for each other.Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out. Important to KnowYou’ll need the legal right to work in the UK, as visa sponsorship isn’t available for this role. #LI-Remote