Veterinary Care Representative job at Chewy in AZ, FL, TX
Veterinary Care Representative
Location: Arizona, Florida, Texas
Category Customer Service
Full time R27970
Job Description:
Job Description:
Veterinary Care Representative (Remote)
Pay: $17.50/hour
Remote: Must reside in one of the following states -- Arizona, Florida, Texas
Chewy Veterinary Care is hiring full-time Veterinary Care Representatives to support pet parents and veterinary practices through compassionate, high-quality customer service. This role is primarily remote but requires living within a commutable distance to our local-area practices for occasional in-person support.
If you enjoy helping others, working with pets, and engaging in meaningful conversations, this could be the purr-fect opportunity!
What You'll Do
Handle inbound calls from pet parents, veterinary practices, pharmacies, and vendors
Schedule, reschedule, and manage wellness, sick, surgical, and urgent appointments
Answer questions about services and assist with appointment-related needs
Conduct follow-ups and outreach for prior medical requests and authorizations
Research and resolve customer issues using active listening and problem-solving skills
Collaborate with teams and leaders using virtual tools (Zoom, Slack)
What You'll Need
1-3+ years of small animal veterinary or related industry experience
Strong multitasking skills in a fast-paced, virtual call center environment
Comfort using multiple computer systems and navigating online resources
Flexibility to adjust schedule and work overtime as needed
Ability to maintain confidentiality and pass a background check
Remote & Technical Requirements
Dedicated, distraction-free workspace suitable for webcam use
Wired high-speed internet (30 Mbps download / 10 Mbps upload minimum)
Cell phone or tablet for two-factor authentication
Chewy provides all required equipment
Why Chewy
Inclusive, supportive culture where you belong
Opportunities for growth and development
Competitive pay, medical & dental insurance, 401(k), and more
Chance to make a real difference for pets and their families
Ready to Make a Difference?
If you're a customer care professional who loves helping pet parents and is looking for a meaningful career in pet health protection, we'd love to hear from you!
Apply today and help us provide peace of mind to pet families everywhere.
The hourly range for this role is $14.18 - $23.55.
The specific hourly range offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Non-exempt hourly team members accrue paid time off (PTO) subject to manager approval. Non-exempt hourly team members in Customer Service are also eligible for additional unplanned unpaid time off (UTO). Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic.
Apply Now
Apply Now
Location: Arizona, Florida, Texas
Category Customer Service
Full time R27970
Job Description:
Job Description:
Veterinary Care Representative (Remote)
Pay: $17.50/hour
Remote: Must reside in one of the following states -- Arizona, Florida, Texas
Chewy Veterinary Care is hiring full-time Veterinary Care Representatives to support pet parents and veterinary practices through compassionate, high-quality customer service. This role is primarily remote but requires living within a commutable distance to our local-area practices for occasional in-person support.
If you enjoy helping others, working with pets, and engaging in meaningful conversations, this could be the purr-fect opportunity!
What You'll Do
Handle inbound calls from pet parents, veterinary practices, pharmacies, and vendors
Schedule, reschedule, and manage wellness, sick, surgical, and urgent appointments
Answer questions about services and assist with appointment-related needs
Conduct follow-ups and outreach for prior medical requests and authorizations
Research and resolve customer issues using active listening and problem-solving skills
Collaborate with teams and leaders using virtual tools (Zoom, Slack)
What You'll Need
1-3+ years of small animal veterinary or related industry experience
Strong multitasking skills in a fast-paced, virtual call center environment
Comfort using multiple computer systems and navigating online resources
Flexibility to adjust schedule and work overtime as needed
Ability to maintain confidentiality and pass a background check
Remote & Technical Requirements
Dedicated, distraction-free workspace suitable for webcam use
Wired high-speed internet (30 Mbps download / 10 Mbps upload minimum)
Cell phone or tablet for two-factor authentication
Chewy provides all required equipment
Why Chewy
Inclusive, supportive culture where you belong
Opportunities for growth and development
Competitive pay, medical & dental insurance, 401(k), and more
Chance to make a real difference for pets and their families
Ready to Make a Difference?
If you're a customer care professional who loves helping pet parents and is looking for a meaningful career in pet health protection, we'd love to hear from you!
Apply today and help us provide peace of mind to pet families everywhere.
The hourly range for this role is $14.18 - $23.55.
The specific hourly range offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Non-exempt hourly team members accrue paid time off (PTO) subject to manager approval. Non-exempt hourly team members in Customer Service are also eligible for additional unplanned unpaid time off (UTO). Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic.
Apply Now
Apply Now