TX Remote; Automotive Warranty Claims Adjuster

Job Type Full-time Description • HIRING FOR MAY 2026* Overview Founded in 2002, American Auto Shield (AAS) specializes in 3rd party home and vehicle service contract claims administration. AAS has a headquarters in Lakewood, Colorado, and we operate a satellite office in St. Peters, Missouri. For more than two decades, American Auto Shield has experienced tremendous growth, which equates to fantastic career opportunities for our employees. The American Auto Shield General Claims Adjuster is a full-time, remote position. This position is responsible for adjudicating claims while adhering to various written contracts and internal standard operating procedures. Mechanics, service writers, advisors, and technicians are encouraged to apply! Job Location Remote, but must reside in the state of Texas Compensation The General Claims Adjuster earns competitive compensation from $26-$30/hr. * What You Will Do In This Role • Provide excellent customer service. • Adjudicate and document claims according to coverage terms and standard operating procedures. • Provide accurate and timely information to all external and internal customers concerning claim status and other claim inquires. • Recommend further action on claims exceeding authority limits. • Other duties as assigned. Requirements What You Need to Join Our Team • Able to adhere to a defined work schedule. • Able to work independently and meet or exceed production targets with minimum supervision. • Friendly, courteous, and service-orientated. • Able to recognize problems, identify possible causes, and resolve routine problems. • Able to read and interpret vehicle service contracts after completing company provided training. • Able to comprehend and carry out verbal instructions. • Basic knowledge of Microsoft Office and Internet navigation. • This position is 100% remote, but you must have a quiet workspace and be able to have hard wired (not Wi-Fi) high speed internet 50 MBPS download/6 MBPS upload Required Education/Certifications • High School Diploma or General Education Degree (GED). • Automotive mechanical experience and/or training required. Why work for us? We are excited to provide • Competitive compensation from $26-$30/hr * • Comprehensive benefits package • Medical • Dental • Vision • Short/Long Term Disability • Life Insurance • Flex Spending Account • 401 (k) ** • PTO • Paid Sick/Wellbeing Time Off • Employee Assistance Program • Voluntary Benefits • Pet Insurance • Life Insurance • Satisfaction of work with a highly skilled team to make a company-wide impact • Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects. • Eligible for 401 (k) the first of the month after the 1st 90 days. Company Core Values Our company core values are integrity, respect, accountability, collaboration, and innovation. These values serve as cultural cornerstones and the foundation of behaviors that drive our organization to excellence.