Trust & Safety Manager

About usAt Pareto.AI, we’re on a mission to enable top talent around the world to participate in the development of cutting-edge AI models.In coming years, AI models will transform how we work and create thousands of new AI training jobs for skilled talent around the world. We’ve joined forces with top AI and crowd researchers at Anthropic, Character.AI, Imbue, Stanford, and University of Pennsylvania to build a fair and ethical platform for AI developers to collaborate with domain experts to train bespoke AI models.About This RoleThe Trust & Safety Manager owns Pareto's expert integrity function end-to-end. You'll be responsible for defining the standards, building the systems, and leading the team that ensures our expert platform remains fair, safe, and trustworthy—for experts, for customers, and for Pareto.This is not a reactive moderation role. You're building a proactive integrity engine: designing risk frameworks, embedding Trust & Safety into the expert lifecycle, and partnering with Product and AI to turn complex judgment into scalable systems. You'll operate as a cross-functional leader who sits at the intersection of policy, operations, and technology.The best person in this role thinks rigorously about risk, designs processes with the precision of an engineer, and leads their team with the judgment and fairness of a good judge.Qualifications Required6+ years in Trust & Safety, integrity, risk, fraud, or investigations—ideally at a marketplace, platform, or data companyDemonstrated experience owning or leading an integrity/T&S function, not just contributing to oneTrack record of designing structured, auditable enforcement systems: intake workflows, escalation logic, severity frameworks, sanctions laddersStrong SQL skills: able to independently query data, build dashboards, and investigate anomalies without waiting on a data teamStrong analytical mindset: comfortable defining metrics, tracking case trends, and using data to improve policy and processExperience partnering with Product and Engineering to translate judgment-based work into scalable tooling or automationAbility to write clear, defensible decision rationale—and to coach others to do the sameCalm, precise operator in high-stakes, ambiguous situations with competing pressuresDemonstrated ability to lead small teams with high standards for quality and consistencyNice to HaveExperience at a two-sided marketplace or gig economy platform (Uber, Upwork, Fiverr, Scale AI, etc.)Exposure to Know Your Customer (KYC), identity verification, fraud tooling, or compliance frameworksExperience building AI-assisted moderation, risk scoring, or case triage workflowsBackground in audit, compliance, legal operations, or quality assuranceFamiliarity with distributed workforce or expert marketplace dynamicsComfortable using AI tools (e.g. Claude, Cursor, ChatGPT) to independently prototype dashboards, scripts, or workflow automations—without needing an engineer to do it for youKey Responsibilities1. Own the T&S Charter and Enforcement FrameworkDefine and maintain Pareto's expert Code of Conduct, T&S policies, risk severity tiers, sanctions ladder, and appeals processEnsure enforcement is consistent, auditable, and aligned with Pareto's expert lifecycle and quality barEvolve the charter as Pareto's platform, customer commitments, and risk profile change2. Build and Run the Investigations EngineDesign and own structured workflows for risk screening (pre-activation) and post-activation investigationsSet evidence standards, documentation requirements, SLAs, and escalation pathsMaintain decision logs and precedent tracking to prevent inconsistent enforcementReview and approve high-severity or precedent-setting cases3. Lead and Develop the T&S TeamManage a team of Risk Screening Specialists and Investigation SpecialistsSet clear performance expectations and coach on judgment, rigor, and fairnessBuild a team culture that balances firm enforcement with genuine due process4. Embed T&S into the Expert LifecycleWork with Expert Growth to define T&S gates at onboarding, activation, and the Golden PoolPartner with Data Delivery and Quality Ops to identify gaming, abuse, or performance anomalies that warrant T&S reviewEnsure T&S decisions cleanly update expert lifecycle states: active, suspended, reactivation-eligible, offboardedCollaborate with Community to turn recurring T&S issues into guidelines, training, and preventive education5. Lead T&S's Relationship with Product and EngineeringAct as the domain owner for all T&S-related product, ML, and engineering decisionsProactively identify workflows that are high-volume, repetitive, or judgment-heavy—and translate them into clear product or ML problem statementsDefine requirements, risk thresholds, guardrails, and escalation logic for automated toolsProvide labeled examples, edge cases, and evaluation frameworks to support model developmentPilot, validate, and monitor automations (risk scoring, document checks, anomaly detection, case triage)Ensure all T&S tooling supports human judgment, preserves due process, and minimizes expert harmWhy This Role MattersPareto's value to customers and experts depends on the integrity of our platform. Customers trust us to deliver work from vetted, high-quality experts. Experts trust us to treat them fairly. When either side of that trust breaks down, the business suffers.Trust & Safety is how we protect both. Done well, it's a competitive advantage: a platform experts want to stay on, and one customers trust to police itself. Done poorly, it creates inconsistency, expert resentment, and customer churn.As Head of Trust & Safety, you're building the integrity infrastructure that enables Pareto to scale without sacrificing fairness or quality. This requires someone who can design systems with precision, lead a team with high standards, and influence a broader organisation that needs T&S embedded into its daily operations—not bolted on after the fact.What We ValueWe hire people who take pride in their work, can take something and run with it end-to-end, ask good questions proactively, and have a good attitude. We're building a team of A-players, not protecting mediocre performers. We establish clear standards and hold everyone accountable to them.

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