Training Coordinator
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Training Coordinator is responsible for delivering, designing, implementing, and evaluating training programs to drive a high performing culture, meet business needs, and build skills and capabilities.
Ensure a flawless implementation of all learning initiatives
Analyze data related to training effectiveness and impact
Focus on client service experience and meeting established quality metrics
Support coaching and training expectations
Partner with the instructional designer to help create/maintain the development program
Qualifications
2-4 years client support experience in a high-volume Contact Center
2+ years of experience in a Training role
Experience measuring employee performance including coaching to call center metrics
At least 1 year training delivery experience in a formal or informal setting
Extensive practical knowledge of MS Office tools (Excel, Word, PowerPoint)
Advanced degrees (Associates, Bachelor’s and/or Master’s) preferred; High School Diploma or GED required
Demonstrated experience using eLearning development tools such as Articulate Storyline, Rise, Adobe Captivate, Zenarate or similar authoring tools
Strong critical thinking skills and a strategic mindset
Customer-focused, results oriented; team building skills; self-motivated; collaborative
Excellent organization, presentation, and communication skills
Ability to interact with all levels of staff, including senior management
Requirements
Leadership, coaching and performance management skills
Strategically focused to support business requirements
General knowledge of banking laws and regulations preferred
Excellent written and verbal communication skills
Demonstrated ability to develop and foster strong internal/external relationships
Flexible in adapting to constantly changing priorities
Decisive; extremely accurate and detail-oriented
Self-motivated, reliable, and well organized
Benefits
Estimated salary range: $54,000.00 to $58,000.00 USD annually
Eligible for incentive compensation
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