Tier II/III Remote Help Desk

This a Full Remote job, the offer is available from: Massachusetts (USA) Description We are looking for a skilled Tier II/III Remote Help Desk specialist to join our team on a contract basis. In this role, you will provide expert-level technical support to resolve complex issues for a diverse client base. Working remotely, you will handle tickets efficiently while delivering top-notch customer service and maintaining a high level of attention to detail. Responsibilities: Provide Tier II and III technical support for a variety of software, hardware, and network-related issues. Troubleshoot and resolve problems with Microsoft 365 applications, including SharePoint and Windows systems. Administer and manage Entra ID (Azure AD), user access, and shared folder permissions. Diagnose and address network performance concerns, including latency and access point issues, with a focus on Cisco Meraki. Configure and troubleshoot Outlook mailboxes, delivery issues, and account access. Assist with software deployment, licensing, and device connectivity challenges. Escalate high-priority or complex tickets to appropriate teams or stakeholders when necessary. Provide clear and detailed communication to end-users, ensuring a positive support experience. Contribute to small-scale projects and offer assistance with advanced-level tickets. Maintain accurate records of support activities using ticketing systems and remote support tools. Requirements Minimum of 2 years' experience in IT support at Tier 2 or Tier 3 level. Proficient in Microsoft 365, SharePoint, Windows 10, and Entra ID. Familiarity with Active Directory administration and network troubleshooting, including Cisco Meraki. Competence in handling service desk tickets and utilizing remote support tools. Strong problem-solving skills and ability to prioritize tasks effectively. Excellent communication abilities to provide exceptional customer service. Reliable internet connection and capacity to work independently in a fully remote environment. Previous experience in a contract or remote work setting preferred Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use. This offer from "Jobs via Dice" has been enriched by Jobgether.com and got a 77% flex score. Apply tot his job