Tier 2 Technical Support Representative
Job Description: • Provide telephone support of the Optos retinal scanning medical device • Manage and respond to customer inquiries concerning operation and configuration of the Optos Panoramic200™ • Trouble-shoot network problems including connectivity, wireless LAN access, VPN/broadband, and non-reporting issues • Log interactions into the CRM system • Evaluate and escalate calls to field teams for critical issues and hardware issues • Remotely install/troubleshoot software and upgrades, database repair, and remove of software viruses • Research technical and software issues to identify trends for early detection and repair • Perform data migration on customer computers. Requirements: • High School diploma or equivalent • 1+ year of Technical Support experience required • Previous experience working in a customer care environment • Extensive knowledge and practical experience of Windows operating systems including Windows 98/NT/2000/XP/Vista/7 • MS Office applications, and internet browsers • PC hardware and configuration skills • Intermediate IT networking knowledge • High-speed home internet connection required. Benefits: • Health insurance • Flexible work arrangements • Professional development opportunities Apply tot his job