Ticket/Gate Agent (Customer Service Agent) - MSN
About the position
As a Ticket/Gate Agent at Delta Air Lines, you will play a vital role in ensuring that customers have a smooth and enjoyable travel experience. This entry-level position involves greeting customers, assisting with ticketing and baggage check-in, and managing the boarding process. You will be responsible for ensuring that all travel documentation is accurate and that customers are guided throughout the airport. The role requires a commitment to safety and security while providing excellent customer service.
Responsibilities
• Owning the check-in process, boarding process, and seat availability.
,
• Making gate announcements and ensuring customers have the accurate travel documentation.
,
• Tagging and lifting baggage from scales to conveyor belts, with some bags weighing up to 70 pounds.
,
• Operating loading bridges and managing aircraft doors.
,
• Escorting unaccompanied minors and disabled passengers throughout the airport.
,
• Working between 20 and 40 hours per week based on seniority and operational needs.
Requirements
• High school diploma, GED, or high school equivalency.
,
• At least 18 years of age and authorization to work in the United States.
,
• Proficiency in English with strong verbal and written communication skills.
,
• Basic digital literacy and ability to pass a physical ability test (PAT).
,
• Ability to hold airport specific requirements such as a SIDA Badge and Customs Seal.
Nice-to-haves
Benefits
• Adoption assistance
,
• Dental insurance
,
• Disability insurance
,
• Employee assistance program
,
• Health insurance
,
• Life insurance
,
• Paid holidays
,
• 401(k) with generous company contributions up to 9%
,
• Up to 2-weeks of vacation for new hires
,
• Up to 56 hours of paid personal time within a 12-month period
,
• 12-weeks of paid maternity/parental leave for birthing parents
,
• 2-weeks of paid parental leave for non-birthing parents
,
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance
,
• Family care assistance through fertility support, surrogacy and adoption assistance
,
• Holistic Wellbeing programs
,
• Domestic and International space-available flight privileges for employees and eligible family members
,
• Career development programs
,
• Access to over 500 discounts and specialty savings through Deltaperks
Apply Now
Apply Now
As a Ticket/Gate Agent at Delta Air Lines, you will play a vital role in ensuring that customers have a smooth and enjoyable travel experience. This entry-level position involves greeting customers, assisting with ticketing and baggage check-in, and managing the boarding process. You will be responsible for ensuring that all travel documentation is accurate and that customers are guided throughout the airport. The role requires a commitment to safety and security while providing excellent customer service.
Responsibilities
• Owning the check-in process, boarding process, and seat availability.
,
• Making gate announcements and ensuring customers have the accurate travel documentation.
,
• Tagging and lifting baggage from scales to conveyor belts, with some bags weighing up to 70 pounds.
,
• Operating loading bridges and managing aircraft doors.
,
• Escorting unaccompanied minors and disabled passengers throughout the airport.
,
• Working between 20 and 40 hours per week based on seniority and operational needs.
Requirements
• High school diploma, GED, or high school equivalency.
,
• At least 18 years of age and authorization to work in the United States.
,
• Proficiency in English with strong verbal and written communication skills.
,
• Basic digital literacy and ability to pass a physical ability test (PAT).
,
• Ability to hold airport specific requirements such as a SIDA Badge and Customs Seal.
Nice-to-haves
Benefits
• Adoption assistance
,
• Dental insurance
,
• Disability insurance
,
• Employee assistance program
,
• Health insurance
,
• Life insurance
,
• Paid holidays
,
• 401(k) with generous company contributions up to 9%
,
• Up to 2-weeks of vacation for new hires
,
• Up to 56 hours of paid personal time within a 12-month period
,
• 12-weeks of paid maternity/parental leave for birthing parents
,
• 2-weeks of paid parental leave for non-birthing parents
,
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance
,
• Family care assistance through fertility support, surrogacy and adoption assistance
,
• Holistic Wellbeing programs
,
• Domestic and International space-available flight privileges for employees and eligible family members
,
• Career development programs
,
• Access to over 500 discounts and specialty savings through Deltaperks
Apply Now
Apply Now