[Remote] Sr Platform Engineer-1

Note: The job is a remote job and is open to candidates in USA. Flexential is a company focused on IT platforms and services, and they are seeking a Senior Platform Engineer to join their team. This hands-on engineering role involves building and operating IT platforms, ensuring high availability, security, and scalability while utilizing native-AI technologies.ResponsibilitiesDesign, develop and operationally manage automated, resilient, high availability, self-healing, secure platforms with native-AI capabilities for IT needs, serving both internal as well as customer business capabilitiesDevelop, and manage the Observability OpenTelemetry Central Backend Stack: Grafana Enterprise, Mimir, Loki, Tempo, and Alertmanager on Kubernetes/RKE2 via Helm and GitLab CI-CDBuild and manage iaC and CI-CD for automated provisiong and deployment, including Terraform modules for Infra/VM/storage provisioning, Ansible AWX playbooks for OS/App bootstrap, ArgoCD and Helm for Kubernetes configurationDevelop and manage OpenTelemetry Prometheus scrape profile library including SNMP exporters, REST API exporters, and cloud provider exporters (CloudWatch, Azure Monitor, GCP) for multiple device classesDevelop AIOps capabilities on platforms for e.g Observability use-cases: anomaly detection integrations, event correlation rules in Alertmanager, and synthetic monitoring patterns to reduce alert noiseConfigure and maintain Zabbix auto-discovery: network range scanning, device classification, and Prometheus service discovery integrationBuild and harden Edge Stack deployments (Prometheus + OTel collector) per data center site using GitOps templatesIntegrate Alertmanager with ServiceNow: webhook routing, ticket enrichment, auto-close logic, and escalation policy configurationMaintain platform security: Conjur/CyberArk secret injection at runtime, mTLS between stack components, RBAC in Grafana EnterpriseAuthor and maintain Grafana dashboards in JSON/GitLab — facility overview, network health, RED metrics, application telemetryMentor mid-level engineers, lead code reviews, and establish engineering standards for the team. Represent platform engineering in cross-functional architecture reviews and executive-level program updatesPerform other duties as required and assignedSkillsDevOps / Automation - 5+ years in a production environment, Kubernetes (RKE2/k3s), Helm chart deployment, system services, Docker/containerLGTM Stack Development and Configuration - 4+ years: Grafana, Mimir, Loki, Tempo configuration, tuning, dash-boarding and production operations; Prometheus requiredSenior-level Python / Scripting frameworks - 5+ years, Automation scripts, exporter development, GitLab pipeline scripting, REST API integrationsGitOps / CI/CD - 5+ years, GitLab CI/CD pipeline authoring; Terraform and Ansible as primary IaC tools; ArgoCD or Flux preferredAIOps / Observability Engineering - 2+ years, Alertmanager rule authoring, anomaly detection integration, event correlation, noise reduction techniquesWorking infrastructure (Linux/VM) management knowledge - 5+ years, Linux administration, VMware vCenter/VCF experience, Netapp storage management, network fundamentals (SNMP, TCP/IP)Secrets Management - 2+ years, CyberArk/Conjur, HashiCorp Vault, or equivalent — runtime secret injection patternsMinimal travel may be requiredExperience and/or knowledge of ITSM processes and workflow automation e.g. Incident & Response Mgmt (IRM), Release mgmt., ServiceNow ITSM integration, alert routing, escalation policy design, SLA-driven on-call workflowsHands-on experience or working knowledge of Boomi integrations PaaS(iPaaS) technologiesExperience working with BAS / BMS systems in a Datacenter / OT environmentHands-on experience working with AWS products in a Well-architected Framework and multi-account model to develop various compute, storage, network iaaS and PaaS services for IT applicationsBenefitsBenefits of working at Flexential: Benefits are subject to change at the Company's discretion.Flexential participates in the E-Verify program.Company OverviewFlexential provides IT solutions including integrated colocation, interconnection, cloud, data protection, and professional services. It was founded in 2000, and is headquartered in Charlotte, North Carolina, USA, with a workforce of 501-1000 employees. Its website is https://www.flexential.com/.