Temporary Team Lead - Remote
About the position
As a Temporary Team Lead at TTEC, you will play a crucial role in leading a remote team to achieve performance goals while ensuring a high-quality customer experience. This position involves motivating and mentoring team members, managing various tasks and projects, and serving as the first-line manager for associates. You will report to the Service Delivery Manager and be responsible for fostering a performance-driven culture within your team.
Responsibilities
ā¢ Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects.
,
ā¢ Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.
,
ā¢ Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed.
,
ā¢ Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes.
,
ā¢ Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy.
Requirements
ā¢ Associate degree, technical school, or equivalent work experience.
,
ā¢ Promote a performance-driven culture and always work towards reaching for amazing, mentor and inspire others.
,
ā¢ Utilize time management skills and manage priority tasks.
,
ā¢ Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks.
,
ā¢ Customer-focused mindset.
,
ā¢ Comfortable with computer systems.
Nice-to-haves
Benefits
ā¢ Supportive of your career and professional development
,
ā¢ An inclusive culture and community minded organization where giving back is encouraged
,
ā¢ Paid time off (PTO)
,
ā¢ Wellness and healthcare benefits
Apply Now
Apply Now
As a Temporary Team Lead at TTEC, you will play a crucial role in leading a remote team to achieve performance goals while ensuring a high-quality customer experience. This position involves motivating and mentoring team members, managing various tasks and projects, and serving as the first-line manager for associates. You will report to the Service Delivery Manager and be responsible for fostering a performance-driven culture within your team.
Responsibilities
ā¢ Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects.
,
ā¢ Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.
,
ā¢ Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed.
,
ā¢ Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes.
,
ā¢ Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy.
Requirements
ā¢ Associate degree, technical school, or equivalent work experience.
,
ā¢ Promote a performance-driven culture and always work towards reaching for amazing, mentor and inspire others.
,
ā¢ Utilize time management skills and manage priority tasks.
,
ā¢ Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks.
,
ā¢ Customer-focused mindset.
,
ā¢ Comfortable with computer systems.
Nice-to-haves
Benefits
ā¢ Supportive of your career and professional development
,
ā¢ An inclusive culture and community minded organization where giving back is encouraged
,
ā¢ Paid time off (PTO)
,
ā¢ Wellness and healthcare benefits
Apply Now
Apply Now