Temp Customer Experience Trainer

Remote Full-time
This is a temporary position that will end by or before May 1, 2025.

Responsibilities:

Responsibilities include but are not limited to:
• Coordinate new hire, progression, and enhancement training.
• Train new and existing employees on client projects emphasizing customer confidentiality and security.
• Develop non-classroom communication and training materials.
• Assess individual participant and class performance.
• Participate in minor client interaction including Weekly Business Review meetings, effective curriculum feedback and client visits.
• Demonstrate the highest standards of ethical and professional conduct in dealing with new employees.
• Thrive as a team player in a fast paced, high energy, change oriented environment.
• Ensure all policies and procedures are adhered to including Security, HR, Operations, etc.
• Perform other related duties and assignments as required and assigned by supervisor or manager.

Position Requirement:
• Must be able to work remotely
• Must be flexible to work any 8 hours between 8AM-10PM EST
• Must be willing to learn and adapt
• Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others.
• Requires solid organizational, administrative, leadership and time management skills.
• Able to demonstrate personal ownership of tasks and follow through to obtain desired results.
• Must have a keen sense of attention to detail, taking the initiative.
• Must be enthusiastic and comfortable speaking in front of large groups of people.
• Patience with various types of learners.
• Skilled in determining why and how tasks should be handled to effective completion.
• Proven experience in overcoming unexpected difficulties and using logical problem solving skills.
• Excellent written and verbal communication skills.
• Must have availability to work various shifts influenced by current business needs.
• College degree preferred or equivalent work experience required.
• High school diploma or GED required.
• Must pass background and drug tests.
• Experienced with the Microsoft Office Products – Excel, Word, and PowerPoint

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