[Remote] Customer Service Representative (Remote)

Note: The job is a remote job and is open to candidates in USA. Just 4 Veterans Enterprise is a mission-driven team dedicated to providing exceptional e-learning solutions tailored for veterans. They are seeking a Customer Service Representative to engage with diverse clientele, ensuring their needs are met with efficiency and empathy while working remotely.ResponsibilitiesRespond to customer inquiries and complaints via email, chat, and phone in a timely and professional mannerProvide detailed information about the company's e-learning products and services to prospective and current customersCollaborate with other departments such as sales and technical support to ensure customer satisfaction and resolve any issuesMaintain accurate and up-to-date records of customer interactions and transactions in the customer relationship management systemAssist in the development and improvement of customer service procedures, policies, and standards to enhance the overall customer experienceSkillsMinimum of 2 years experience in a customer service role, preferably within the e-learning industryExcellent communication skills, both written and verbal, with the ability to effectively interact with veterans and other stakeholdersProficiency in using CRM software and remote communication tools such as Zoom and SlackStrong problem-solving skills and the ability to handle difficult situations with empathy and professionalismAbility to work independently in a remote environment while managing time efficiently and meeting deadlinesCompany OverviewJust 4 Veterans Enterprise is a veteran-operated organization that has supported thousands of military members and veterans seeking clarity on the VA disability benefits system. It was founded in 2019, and is headquartered in Baton Rouge, Louisiana, USA, with a workforce of 51-200 employees. Its website is https://just4veterans.com.