TELLER {20 Hours} Canarsie
About the position
The Teller I works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency while also educating customers on TD's products and services or referring them to a partner for specialized solutions.
Responsibilities
? Executes TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a Legendary Customer experience in the Store
,
? Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently
,
? Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy
,
? Responds to and resolves customer inquiries and concerns using standard procedures and escalating to management as necessary
,
? Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately
,
? Understands customer preferences with banking and educates customers on self-service/digital options that meet their needs
,
? Acts as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to appropriate partner to provide solutions
,
? Makes sound decisions and provides timely problem resolution, escalating more difficult issues to management
,
? Ensures compliance when completing operational activities in accordance with company guidelines and regulations
,
? Verifies customers' identities by following customer authentication policies & procedures
,
? Balances cash drawers, ATMs, and Teller Cash Dispensers as necessary
,
? Adheres to safe deposit box procedures/operations and guidelines
,
? Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times
,
? Accountable for ensuring confidential customer information is securely stored throughout the day
,
? Understands the importance of and follows dual control
,
? Follows all security and audit measures to minimize potential loss
,
? Utilizes bank tools and processes to detect, address and prevent fraud
,
? Expected to complete all required in-classroom training and on-line training by established due dates
Requirements
? High school diploma or GED
,
? 6 months work related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experience
,
? Ability to work during operating hours to include weekends, evenings, holidays as scheduled
,
? Demonstrated Customer Service skills preferred
,
? Strong organizational skills
,
? Detail-oriented
,
? Ability to function in a fast-paced and changing environment
,
? Excellent communication skills with ability to be concise, clear and consistent
Nice-to-haves
Benefits
? Base salary and variable compensation/incentive awards
,
? Health and well-being benefits
,
? Savings and retirement programs
,
? Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
,
? Banking benefits and discounts
,
? Career development
,
? Reward and recognition
Apply Now
The Teller I works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency while also educating customers on TD's products and services or referring them to a partner for specialized solutions.
Responsibilities
? Executes TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a Legendary Customer experience in the Store
,
? Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently
,
? Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy
,
? Responds to and resolves customer inquiries and concerns using standard procedures and escalating to management as necessary
,
? Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately
,
? Understands customer preferences with banking and educates customers on self-service/digital options that meet their needs
,
? Acts as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to appropriate partner to provide solutions
,
? Makes sound decisions and provides timely problem resolution, escalating more difficult issues to management
,
? Ensures compliance when completing operational activities in accordance with company guidelines and regulations
,
? Verifies customers' identities by following customer authentication policies & procedures
,
? Balances cash drawers, ATMs, and Teller Cash Dispensers as necessary
,
? Adheres to safe deposit box procedures/operations and guidelines
,
? Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times
,
? Accountable for ensuring confidential customer information is securely stored throughout the day
,
? Understands the importance of and follows dual control
,
? Follows all security and audit measures to minimize potential loss
,
? Utilizes bank tools and processes to detect, address and prevent fraud
,
? Expected to complete all required in-classroom training and on-line training by established due dates
Requirements
? High school diploma or GED
,
? 6 months work related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experience
,
? Ability to work during operating hours to include weekends, evenings, holidays as scheduled
,
? Demonstrated Customer Service skills preferred
,
? Strong organizational skills
,
? Detail-oriented
,
? Ability to function in a fast-paced and changing environment
,
? Excellent communication skills with ability to be concise, clear and consistent
Nice-to-haves
Benefits
? Base salary and variable compensation/incentive awards
,
? Health and well-being benefits
,
? Savings and retirement programs
,
? Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
,
? Banking benefits and discounts
,
? Career development
,
? Reward and recognition
Apply Now