Telephonic After Hours RN - Long Term Care, Part-Time - Remote at UnitedHealth Group
About the position
Responsibilities
• Assist the provider/team with various care coordination activities to support the role of the National On Call APCs
• Telephonic triage of incoming calls and voicemails to determine the correct level of care
• Collaborating with the nursing facility, APCs, and community members to identify and respond to changes in condition
• Assist the provider/team with inbound and outbound communications for members including addressing handoffs, telephonic assessments, acuity follow-ups, and proactive/RED facility calls
• Assist in the coordination of the follow up of members in the ER
• Participate in the onboarding of new clinical staff under the direction of the CSM; the RN may coordinate onboarding activities and participate in other orientation activities under the direction of the Hub CSM
• Document all clinical information, telephonic assessments, and activities in the appropriate documentation tool
• Record RN to APC Hand Off in the appropriate documentation tool
• Escalate appropriate calls to the On-Call APC
• Use RN mini soap notes for acute change in condition calls escalated to APC
• Use fall mini soap notes for reported falls, escalate to APC
Requirements
• Current, unrestricted RN license in the state of residence
• Licensed in at least 2 of the states initially (NY, NJ, CT, RI, ME, and NH). Additional licensure in assigned states must be obtained within 60 days of hire
• 3+ years of clinical experience in a hospital, acute care, home health/hospice, direct care, or case management position
• Computer/typing proficiency to enter and retrieve data in electronic clinical records
• Proficient with Microsoft Word, Outlook, and Excel
• Dedicated space for home office set up
• Access to high-speed internet services
Nice-to-haves
• Experience working with the needs of vulnerable populations who have chronic or complex bio-psychosocial needs
• Experience triaging calls
• Proven solid problem-solving skills
• Proven ability to communicate complex or technical information in a manner that others can understand
• Ability to understand and interpret complex information from others
• Proven ability to flex with change and perform positively and efficiently in a production driven environment
Benefits
• Flexible work from home options
• Competitive hourly pay based on experience and location
• Opportunities for professional development and growth
• Supportive work environment focused on care and comfort of aging populations
Apply Now
Apply Now
Responsibilities
• Assist the provider/team with various care coordination activities to support the role of the National On Call APCs
• Telephonic triage of incoming calls and voicemails to determine the correct level of care
• Collaborating with the nursing facility, APCs, and community members to identify and respond to changes in condition
• Assist the provider/team with inbound and outbound communications for members including addressing handoffs, telephonic assessments, acuity follow-ups, and proactive/RED facility calls
• Assist in the coordination of the follow up of members in the ER
• Participate in the onboarding of new clinical staff under the direction of the CSM; the RN may coordinate onboarding activities and participate in other orientation activities under the direction of the Hub CSM
• Document all clinical information, telephonic assessments, and activities in the appropriate documentation tool
• Record RN to APC Hand Off in the appropriate documentation tool
• Escalate appropriate calls to the On-Call APC
• Use RN mini soap notes for acute change in condition calls escalated to APC
• Use fall mini soap notes for reported falls, escalate to APC
Requirements
• Current, unrestricted RN license in the state of residence
• Licensed in at least 2 of the states initially (NY, NJ, CT, RI, ME, and NH). Additional licensure in assigned states must be obtained within 60 days of hire
• 3+ years of clinical experience in a hospital, acute care, home health/hospice, direct care, or case management position
• Computer/typing proficiency to enter and retrieve data in electronic clinical records
• Proficient with Microsoft Word, Outlook, and Excel
• Dedicated space for home office set up
• Access to high-speed internet services
Nice-to-haves
• Experience working with the needs of vulnerable populations who have chronic or complex bio-psychosocial needs
• Experience triaging calls
• Proven solid problem-solving skills
• Proven ability to communicate complex or technical information in a manner that others can understand
• Ability to understand and interpret complex information from others
• Proven ability to flex with change and perform positively and efficiently in a production driven environment
Benefits
• Flexible work from home options
• Competitive hourly pay based on experience and location
• Opportunities for professional development and growth
• Supportive work environment focused on care and comfort of aging populations
Apply Now
Apply Now