Technical Writer (MadCap Flare) - Remote in US
Job Title: Technical Writer (MadCap Flare)Location: RemoteEmployment Type: Contract on W2Job Summary We are seeking an experienced Technical Writer with hands-on expertise in MadCap Flare to develop, organize, and maintain high-quality technical documentation. The ideal candidate will collaborate with product managers, engineers, and QA teams to create clear, concise, and user-friendly content for both technical and non-technical audiences. Key Responsibilities • Create and maintain user guides, installation manuals, API documentation, online help systems, and release notes using MadCap Flare. • Design and manage documentation templates, style guides, and topic-based content structures. • Collaborate closely with SMEs (Subject Matter Experts) to gather technical details and translate them into accurate, readable documentation. • Manage documentation projects through all phases - planning, writing, editing, publishing, and version control. • Ensure consistency in tone, terminology, and structure across all deliverables. • Convert complex technical concepts into clear, concise, and engaging content for target audiences. • Utilize tools such as Git / SVN, Markdown, HTML/CSS, or XML to manage and publish documentation. • Conduct peer reviews and maintain documentation quality standards. Required Skills and Qualifications • Bachelor’s degree in Technical Communication, English, Computer Science, Engineering, or a related field. • 3+ years of professional experience as a Technical Writer, preferably in a software or IT environment. • Proven experience using MadCap Flare for authoring and publishing documentation. • Strong understanding of single-sourcing, topic-based authoring, and responsive HTML5 output. • Proficiency with HTML, CSS, and XML-based documentation workflows. • Familiarity with version control systems (e.g., Git, Bitbucket, or SVN). • Excellent writing, editing, and communication skills with attention to detail. • Ability to work independently and manage multiple documentation projects simultaneously. Preferred Qualifications • Experience documenting APIs, SDKs, or developer tools. • Exposure to DITA, Confluence, Jira, or other documentation and collaboration tools. • Familiarity with Agile/Scrum environments. • Knowledge of graphic tools (e.g., Snagit, Visio, or Adobe Illustrator) for creating visual aids. Keywords: Technical Writer, MadCap Flare, Documentation Specialist, Online Help, API Documentation, XML, HTML, CSS, Version Control, DITA, Software Documentation Remote About the Company: Tricon Solutions Tricon Solutions is a global all-weather Information Technology Services Company headquartered out of New Jersey, USA and focused on delivering best of class digital and enterprise services to our customers, thereby helping them realize their strategic goals. With presence across three continents – US, UK and India, we are suitably aligned to deliver 24x7 un-disrupted technology services to our global clients. Company Size: 20 to 49 employees Industry: Computer/IT Services Founded: 0 Website: