Customer Service Representative, Associate

Lawson Products is a leader in the MRO industry, seeking a motivated Customer Service Representative to provide excellent service to sales reps, customers, and internal teams. The role involves handling customer inquiries, processing orders, and resolving discrepancies in a fast-paced environment. Responsibilities Responds to a minimum of 40 calls per day in an inbound call center Maintain a strong performance against established key performance indicators Input and modify customer orders in SAP system Provide status of orders, quotes, returns, product audits, credits and invoice rebill requests Track order shipments and provide proof of delivery upon request Provide basic account balance information for account invoices due to payment. May be required to processes customer credit card payments Process document requests Process credit and debit memo requests that fall within department policy Answer common product questions as first line of response Resolve transactional discrepancies and customer complaints Other duties as assigned Skills High School Diploma or GED Effective verbal and written communication skills Basic computer skills and the ability to navigate company internal and external websites Microsoft Office knowledge including, but not limited to, Outlook, Word and Excel Possesses entry-level problem solving skills Ability to maintain customer-focus and multi-task in a fast-paced environment Minimum 1 year experience in an inbound call center, preferred Basic maintenance, repair and operational (MRO) product knowledge is preferred SAP experience, a plus Previous manufacturing/distribution and sales experience a plus Benefits Vision Dental Medical Retirement benefits Paid holiday PTO package Company Overview Lawson Products is an industrial distributor of maintenance and repair products. It was founded in 1952, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is