Technical Support Specialist: Blood Bank (Remote - Overnights/Weekends)
About the position
Responsibilities
• Provides first line contact and ownership for technical assistance on Werfen products and services, including research, troubleshooting, and identifying solutions to resolve issues.
• Maintains accurate records of all customer interactions as per Quality System requirements.
• Follows procedures to escalate unresolved issues as appropriate.
• Participates in on-call rotation and coverage during off-shift hours/weekends/holidays as required.
• Demonstrates technical knowledge through providing assistance and guidance to others, including escalation assistance.
• Participates in additional projects as assigned by Technical Support Management.
• Performs other duties as assigned.
Requirements
• Bachelor's degree in Biology, Medical Technology, Biomedical Engineering or a related field or equivalent experience required.
• Minimum three years experience in a clinical setting or clinical support role in a regulated environment required.
• Strong knowledge of Hemostasis/QC required.
• Strong knowledge of point of care testing required.
• Strong knowledge of diagnostic assay testing, automation, and QC required.
• MT(ASCP) or MLS(ASCP) certification or MLT with minimum five years of direct Blood Banking experience required.
• Minimum two years Blood Banking experience required.
• Experience operating and troubleshooting Werfen blood bank instrumentation preferred.
Nice-to-haves
• Experience in a call center environment.
• Proficiency in Microsoft Windows operations systems and Office Applications.
Benefits
• Full-time position with competitive salary.
• Remote work opportunity.
Apply Now
Apply Now
Responsibilities
• Provides first line contact and ownership for technical assistance on Werfen products and services, including research, troubleshooting, and identifying solutions to resolve issues.
• Maintains accurate records of all customer interactions as per Quality System requirements.
• Follows procedures to escalate unresolved issues as appropriate.
• Participates in on-call rotation and coverage during off-shift hours/weekends/holidays as required.
• Demonstrates technical knowledge through providing assistance and guidance to others, including escalation assistance.
• Participates in additional projects as assigned by Technical Support Management.
• Performs other duties as assigned.
Requirements
• Bachelor's degree in Biology, Medical Technology, Biomedical Engineering or a related field or equivalent experience required.
• Minimum three years experience in a clinical setting or clinical support role in a regulated environment required.
• Strong knowledge of Hemostasis/QC required.
• Strong knowledge of point of care testing required.
• Strong knowledge of diagnostic assay testing, automation, and QC required.
• MT(ASCP) or MLS(ASCP) certification or MLT with minimum five years of direct Blood Banking experience required.
• Minimum two years Blood Banking experience required.
• Experience operating and troubleshooting Werfen blood bank instrumentation preferred.
Nice-to-haves
• Experience in a call center environment.
• Proficiency in Microsoft Windows operations systems and Office Applications.
Benefits
• Full-time position with competitive salary.
• Remote work opportunity.
Apply Now
Apply Now