Technical Support Specialist
Job Description • Responsible for executing field action remediation to include deploying software and firmware remotely, configuring devices in RSS, and performing other remote remediation activities. Requires experience working with customers. • Maintains accurate records and documentation on service tickets. Completes service documentation as required. • Interface and work closely with advanced support specialists as required. • Three to five years of service experience in the troubleshooting and repair of electronic systems, preferred. Qualifications • Computer Science, Technology or Healthcare related or equivalent work experience • 2-3 years proven applied experience • Goal and action oriented • Read, write, speak English language; English proficient • Strong analytical skills to troubleshoot problems using logical/analytical methods • Application/software packaging and deployment; desktop and system support services • Understanding and experience of various Windows operating systems and versions, Active Directory, domain security, 3/4/5), and Bomgar. • Knowledge of cloud computing, SQL, AD, Windows-Unix/Linux, Remote access and SQL scripting • Minimum Education: HS Diploma Apply tot his job