Technical Support Specialist
Playson is a leading online gaming supplier, founded in 2012, which has developed worldwide recognition in the industry. We offer complete gaming solutions based on the latest technologies and detailed market analysis for the leading iGaming operators.Due to the dynamic growth, we are excited to invite a Technical Support Specialist with a relevant background to apply for the role. Technical Support Specialists at Playson is responsible for a full customer support service of our current partners' integrations. To succeed in the advertised role, you have:Location BrazilHands-on software development experience with Java, C#, Node.js, or TypeScriptFamiliarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana)A proactive, client-focused attitude and strong work ethicStrong problem-solving and troubleshooting skillsEffective communication skills, both written and verbalAt least Upper-Intermediate English (written and spoken)Eagerness to learn quickly and grow technicallyWorking knowledge of XML and JSONBasic experience with Git and version control workflowsUnderstanding of API protocols (e.g., REST)Awareness of the software development lifecycle (SDLC)Would be beneficial to know:Familiarity with the iGaming industryExperience with cloud infrastructure (AWS, Azure, or GCP) and KubernetesExperience using Jira and the Atlassian stackBasic understanding of QA processes and test environmentsPrevious experience in a technical support, DevOps, or site reliability rolePractical experience with monitoring systemsExposure to Agile frameworks (Scrum or Kanban) and basic project management skillsThe importance of the role is in:Understand and analyse issues, and be able to find appropriate solutionsIntegration protocol testingSecond-level customer supportDelivering excellent customer service with 5 shifts a weekWhat you get in return:Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviewsQuarterly Bonuses: Benefit from a transparent and systematic quarterly bonus systemFlexible Schedule: We offer a flexible work schedule to accommodate your needsRemote Work Option: Choose to work remotely, providing greater flexibility and comfortMedical Insurance: Receive comprehensive medical insurance for both you and a significant otherFinancial Support for Life Events: We provide financial support during special life eventsUnlimited Paid Vacation: Enjoy unlimited paid vacation leaveUnlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessaryProfessional Development: Get reimbursement for professional courses for your developmentThe recruitment process looks like this:1. HR interview (45 min)2. Technical interview (60 min)3. Final Interview (60 min)If the job description rings a bell - take action and apply!Looking forward to welcoming you to the iGaming world!Ambitious goals require a quick ability to manoeuvre through changes in the world. Playson is all about that. Join us today!