Technical Support Specialist

J. J. Keller & Associates, Inc. is a company that provides solutions and expert insights to help create safe work environments. They are looking for a Technical Support Specialist to provide high-quality support for cloud-based applications and hardware, assisting clients in resolving issues and maintaining documentation of support calls.ResponsibilitiesProvides client support for any Technology Solutions products/services via phone, email, chat, etcMeets department metrics for number of calls, resolution time etcProvides guidance to customers on the use of software applications and hardware devicesIndependently analyzes and resolves support issues in line with knowledge levelFollows proper troubleshooting steps, asks clarifying questions, and discovers underlying causes of issueFollows escalation procedures to provide a seamless customer experience and allows the team to effectively resolve customer inquiriesTracks all client interactions including contacts, suggestions and resolution to issues in tracking softwareSkillsHigh School Graduate or General Education Degree (GED)1+ year of customer service experience, preferably in a high-volume, service environmentExperience supporting mobile applications or cloud-based applications a plusAbility to learn and utilize a variety of software applicationsExperience with smartphone applicationsStrong technical aptitude and interestProficient in the use of a PC and able to flow seamlessly between multiple systems and applicationsAbility to utilize a variety of applications and connected devicesCommitment to providing outstanding client serviceQuality minded and detail orientedAbility to work in a fast-paced environmentStrong problem-solving skillsProfessional communication skills in a variety of channels such as phone, email, chatrooms, etcEmpathy and de-escalation skillsBenefits17 days of PTO annually8 Paid Company Holidays1 Paid Floating HolidayAnnual ReviewsMerit IncreasesQuarterly Bonus ProgramNew Hire On-the-Job TrainingCareer Growth OpportunitiesMedical + Dental + Vision InsuranceFree Onsite Wellness Clinic for those associates near our corporate office + free telehealth coverage for all associates regardless of where you liveFree access to FLEX by Fitness on Demand providing 24/7 access to online workout and wellness programs401(k) with Employer Match + Company-funded Profit SharingCompany OverviewSince we began as a family-owned company in 1953, our purpose at J. J. Keller & Associates, Inc. It was founded in 1953, and is headquartered in Neenah, WI, US, with a workforce of 1001-5000 employees. Its website is https://www.jjkeller.com.Company H1B SponsorshipJ. J. Keller & Associates, Inc. has a track record of offering H1B sponsorships, with 1 in 2025, 1 in 2024, 1 in 2023, 2 in 2022, 2 in 2021. Please note that this does not guarantee sponsorship for this specific role.



Apply Now