Technical Support Analyst (Hybrid)

Motorola Solutions is a global community focused on enhancing safety through technology. The Technical Support Analyst will serve as the first point of contact for customers, providing support for troubleshooting and incident management, while ensuring a positive customer experience.ResponsibilitiesProvide first-level support by diagnosing hardware, software, browser, and networking issues within a Linux environmentRecord and maintain detailed logs in our ticketing system, ensuring accurate documentation from initial contact through resolution or escalation to Tier 2Communicate complex technical solutions clearly and empathetically to non-technical users, maintaining a professional demeanor in a high-intensity environmentAct as a central point of contact by coordinating, monitoring, and following up on maintenance work performed by field techniciansContribute to the internal knowledge base by creating and updating technical documents to improve team efficiencyPrioritize and manage multiple client issues simultaneously while working a flexible schedule that may include evenings and weekendsSkillsHigh School diploma or equivalent1+ year of Technical Support/Customer Support experienceFoundational understanding of Linux command-line interface (CLI) and network configurationProven ability to de-escalate 'heated' situations and guide non-technical users through logical troubleshooting stepsA track record of working independently and using critical thinking to find answers when faced with unfamiliar technical hurdlesComfortable in a fast-paced environment with a rotating schedule (including weekends/evenings)Company OverviewMotorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers. It was founded in 1928, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.motorolasolutions.com.



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