Technical Support Analyst
Trimble Inc. is a company focused on revolutionizing construction technology, and they are seeking a Technical Support Analyst to join their growing Acre Division in Portland. In this role, you will provide empathetic support for the ProjectSight platform, resolving technical issues and enhancing customer satisfaction through collaboration and the integration of AI tools. Responsibilities Resolve complex technical issues within the ProjectSight platform, focusing on browser troubleshooting and core product functionality Deliver empathetic, high-quality support via email and chat, ensuring customers feel heard and supported throughout the resolution process Partner with internal teams and leads to master the accounting and technical intricacies of our construction management software Adopt and experiment with emerging AI tools to streamline documentation, improve response empathy, and hit key performance indicators Collaborate on-site with colleagues in our Portland office to build a strong team culture and provide immediate support to your peers Skills Proven experience in a technical help desk, software support, or customer-facing role where troubleshooting was a primary focus Strong ability to navigate web browser settings and identify issues related to software-as-a-service (SaaS) platforms Exceptional communication skills with a natural ability to convey empathy and technical concepts clearly to diverse users A curious mindset and a drive to independently seek out knowledge and master new, complex products Familiarity with SQL concepts or mobile device troubleshooting Experience supporting construction management or accounting software Prior experience working with or an interest in AI-assisted support workflows Benefits Medical Dental Vision Life Disability Time off plans Retirement plans Tax savings plans for health, dependent care and commuter expenses Paid Parental Leave Employee Stock Purchase Plan Company Overview Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. It was founded in 1978, and is headquartered in Westminster, Colorado, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Trimble Inc. has a track record of offering H1B sponsorships, with 5 in 2026, 62 in 2025, 61 in 2024, 43 in 2023, 52 in 2022, 51 in 2021, 34 in 2020. Please note that this does not guarantee sponsorship for this specific role.