Technical Service Representative - Rocklin, CA

SMA America is a company focused on innovative solar technology that enhances the performance of photovoltaic systems. They are seeking a Technical Service Representative responsible for providing high-quality customer support through a technical support hotline, assisting installers in the field, and providing technical training to internal personnel. Responsibilities Maintains the technical support hotline and uses communication skills to provide customer support to users, installers, and customers of SMA Creates documentation as needed for publication in document- and web-based media, describing common technical issues and solutions, and to create technical field reports Provides technical training to internal personnel on the technical aspects of SMA’s product line and develops training materials Provides support to the Sales and Marketing departments by serving as an SMA products generalist and building familiarity with competitors’ products Other duties as may be required or assigned Skills An associate degree is required Experience in the field of solar electric (PV) installation, system design and/or inspection equivalent to this level of education can be used in lieu of the requirement Knowledge of basic electrical theory is required Proficiency in the English both written and verbal is required Customer focus and a service-oriented attitude are required Ability to communicate on the phone with customers while taking detailed notes is required Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) is required Attention to detail and a high level of accuracy are required Excellent interpersonal, communication and presentation skills are required Excellent organizational skills are required Ability to analyze and solve problems Ability to work under time pressure and stress Ability to handle multiple projects in parallel Ability to work individually as well as part of a team A four-year degree in a technology-related field is preferred Experience in renewable energy is preferred but not required Knowledge of solar electric (PV) installation, system design and/or inspection is preferred Knowledge of mathematical concepts, including graphical representation of data, is preferred Spanish language, both written and verbal, is preferred German language skills are a plus NABCEP certification is a plus Benefits Comprehensive benefits including health, dental and vision coverage (including $0 premium options) Dedicated Hybrid Schedule: In-Office Tuesday and Thursdays; remote on Monday, Wednesday, and Fridays 401(k) plan with company match Opportunities for professional development and training Inclusive, collaborative, and innovative work environment Company Overview SMA America offers photovoltaic system technology and support services. It was founded in 1981, and is headquartered in Rocklin, California, USA, with a workforce of 201-500 employees. Its website is Company H1B Sponsorship SMA America has a track record of offering H1B sponsorships, with 4 in 2025, 5 in 2024, 2 in 2023, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.