Technical Expert - Customer Service

Verizon is a company that focuses on innovation and customer experience. They are seeking a Technical Expert to provide advanced technical support and customer service to business customers, ensuring high-quality resolutions and maintaining strong relationships.ResponsibilitiesProviding a high level of customer service and resolution support to multiple business customer typesPerforming advanced troubleshooting for hardware and software, and diagnosing both network and application issuesProviding detailed information on how to set up/configure complex data and voice productsProviding efficient customer support with the ability to be proficient in customer-facing systemsMaintaining an in-depth level of knowledge of products, network, and the ability to position them as strategic solutionsDriving trouble ticket accuracy through deductive reasoning and tool utilizationProviding advanced technical support information to sales and support groups across all channels as appropriateCreating and accepting change and innovation in your area of the business to create greater value for customers, shareholders, and peersLeveraging skills and abilities to best support the customer as well as identify opportunities to drive growth and proactive solutionsSkillsBachelor's degree or one or more years of work experienceOne or more years of customer service and/or sales experienceWillingness to work a flexible schedule, including evenings and weekendsOne or more years of Tier 2 or Tier 3 technical support, specifically supporting business or enterprise customersExperience resolving high-stakes customer issues involving billing, technical Q&A, and complex product resolution through effective communicationTechnical Certifications: A+ Certification, Network+ Certification, or similar industry-standard credentialsExperience in evolving technologies like Enterprise Messaging, Private Networks, 5G/Fixed Wireless Access, IoT, Thingspace, etcExperience leading teams, mentoring peers, or managing small-scale projectsBenefitsHealth and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance.Matched 401(k) savings planUp to 8 company paid holidays per yearUp to 6 personal days per yearPaid parental leaveAdoption assistanceTuition assistancePremium pay such as overtime, shift differential, holiday pay, allowances, etc.Up to 15 days of vacation per year, which grows with additional service.Company OverviewVerizon is a broadband and telecommunications company that provides information and entertainment services. It was founded in 1983, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is https://www.verizon.com.Company H1B SponsorshipVerizon has a track record of offering H1B sponsorships, with 7 in 2025, 3 in 2024, 2 in 2023, 6 in 2022, 6 in 2021, 8 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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