Technical Customer Support Specialist
Technical Customer Support Specialist
Hiring Type: Direct hire
Salary: $65,000$75,000
Location: Hybrid model, Indian Trail, NC (must live within 1 hour of the office)
Responsibilities
Customer Support:
Handle customer inquiries and troubleshoot technical issues
Review logs, identify root causes, and implement solutions
Support installations, upgrades, and escalations as needed
Documentation:
Record, prioritize, and resolve tickets in the internal system
Create documentation for troubleshooting and customer processes
Inventory Management:
Configure and manage hardware (e.g., servers, HSMs)
Oversee equipment inventory and shipping logistics
Qualifications
3+ years of IT experience (5+ years in a professional role preferred)
Expertise in TCP, ICP, networking, virtual machines, and SQL databases
Strong troubleshooting, problem-solving, and customer-facing skills (B2B experience required)
Proficiency in:
Windows OS, SQL Server Express, and IIS
Networking (IP addressing, subnetting, routing)
Hardware configuration (Windows servers, switches, firewalls)
SysInternals tools and general software installation processes
Benefits:
HSA/Deductible plan options
$75 pre-tax phone stipend
Dental, life insurance, 401K + 5% match
10 days PTO (flexible) and generous holiday pay
Category Code: JN008
Apply Now
Hiring Type: Direct hire
Salary: $65,000$75,000
Location: Hybrid model, Indian Trail, NC (must live within 1 hour of the office)
Responsibilities
Customer Support:
Handle customer inquiries and troubleshoot technical issues
Review logs, identify root causes, and implement solutions
Support installations, upgrades, and escalations as needed
Documentation:
Record, prioritize, and resolve tickets in the internal system
Create documentation for troubleshooting and customer processes
Inventory Management:
Configure and manage hardware (e.g., servers, HSMs)
Oversee equipment inventory and shipping logistics
Qualifications
3+ years of IT experience (5+ years in a professional role preferred)
Expertise in TCP, ICP, networking, virtual machines, and SQL databases
Strong troubleshooting, problem-solving, and customer-facing skills (B2B experience required)
Proficiency in:
Windows OS, SQL Server Express, and IIS
Networking (IP addressing, subnetting, routing)
Hardware configuration (Windows servers, switches, firewalls)
SysInternals tools and general software installation processes
Benefits:
HSA/Deductible plan options
$75 pre-tax phone stipend
Dental, life insurance, 401K + 5% match
10 days PTO (flexible) and generous holiday pay
Category Code: JN008
Apply Now