Technical Account Manager

SpecterOps is searching for a Technical Account Manager to support the BloodHound Enterprise team. BloodHound Enterprise is technology that continuously and comprehensively maps Identity Attack Paths, the attacker’s easiest, most reliable, and most attractive target. Our Technical Account Managers guide our customers to recognize the maximum possible value from their use of BloodHound Enterprise. A successful candidate will exhibit excellent soft skills and be a well-organized individual with strong technical skills. The candidate will be expected to demonstrate experience with BloodHound Community Edition or BloodHound Enterprise. Salary Range : base salary annually, commensurate with experience. Mid-level: $100,000 - $130,000 Location : This position is remote, based in the U.S., with optional travel quarterly for in-person company events and other ad hoc meetings. A candidate that is able and enjoys working hours in the Eastern US to Central US time zones is required for this opening. Candidate must be authorized to work and reside in the United States; we do not currently sponsor immigration visas. Responsibilities Customer Onboarding and Training: Consult with customers to understand use cases and desired outcomes. Onboard, train, and enable new BHE customers to ensure a smooth start. Customer Engagement and Communication: Maintain regular customer cadence calls to ensure ongoing engagement, proactively address concerns, and share best practices in Identity security. Drive effective communications with customers and internal teams. Integration Assistance: Help customers integrate BHE data with other systems, enhancing their overall experience and value recognition. Churn Risk Management: Identify churn risk and implement success plans to restore customer health, ensuring long-term customer retention. Account Health Monitoring: Keep account health and status updated for management and cross-team reference, providing clear visibility into customer satisfaction and issues. Collaboration with Product, Support and Engineering Teams: Act as the customer's voice internally, advocating for requested features and providing the detail and context necessary for product design. Develop solutions or prototypes that improve customer value recognition, leading towards developing new features. Track support tickets and engage engineering as needed to resolve bugs for your customers in collaboration with Support Engineers. Requirements 3+ Years of experience in Technical Account Management, Consulting, Penetration Testing, or other technical, customer-facing roles within the security industry. Customer Success Management experience is applicable, provided that the role(s) required technical capabilities. Ability to maintain an account book of business Basic understanding of scripting languages such as PowerShell or Python Experience utilizing REST APIs to solve business problems Ability to quickly learn new technologies and have an ongoing desire to stay current with the latest technologies and techniques Ability to successfully complete a criminal background investigation Candidate must be authorized to work and reside in the United States; we currently do not sponsor immigration visas Desire to embody our core values of passionate curiosity, consistent improvement, empathy, sustainability, humility, and empowerment through transparency. Travel: up to 15% within region Nice to haves Experience in penetration testing and/or administering Active Directory or Azure Experience with BloodHound Community Edition or BloodHound Enterprise Demonstratable skill in describing and explaining Active Directory/Entra attack tradecraft Experience with JSON data formatting and containerization platforms such as Docker and Kubernetes Experience providing consultation services to companies in context What We Offer Health/Dental/Vision/life insurance: 100% covered for both the employee and their family Flexible time off policy 13 paid holidays annually 401(k) with up to 4% company match Stock Options & bonuses Remote work: $1,500 new hire allowance to set up home office $500 annual home office allowance after first year $150 monthly cell phone and internet reimbursement $5,000 annual professional development allowance $5,250 towards continuing education or student loan repayment $1,200 annual budget for lifestyle, wellness, pet insurance and more A one-time $10,000 benefit towards family planning In person and virtual employee events throughout the year And of course, company swag! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. To request reasonable accommodations, please contact us at [email protected] Unsolicited resumes are not accepted. #LI-REMOTE