Team Lead, Customer Service – Transforming Patient Experience and Financial Performance at careerzynith
At careerzynith, we're revolutionizing the healthcare industry with innovative technology-driven solutions that empower hospitals, health systems, and medical groups to deliver exceptional patient experiences and optimize financial performance. As a Team Lead, Customer Service, you'll play a pivotal role in shaping the future of healthcare by leading a high-performing team that provides exceptional customer service to our clients.
**About careerzynith**
careerzynith is a global leader in revenue cycle management, combining the expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform. Our cutting-edge solutions encompass sophisticated analytics, AI, intelligent automation, and workflow orchestration, enabling healthcare organizations to streamline their operations, improve patient satisfaction, and enhance financial performance.
**Job Summary**
As a Team Lead, Customer Service, you'll be responsible for leading a team of customer service representatives who interact with clients to resolve issues, provide support, and deliver exceptional service. You'll work closely with the leadership team to develop and implement departmental initiatives, coach team members, and drive quality and productivity metrics. If you're a seasoned healthcare professional with a passion for customer service and leadership, we want to hear from you!
**Key Responsibilities**
• Assist in establishing and implementing departmental initiatives to drive quality, productivity, and customer satisfaction
• Complete performance evaluations, track time and attendance, and provide coaching and feedback to team members
• Troubleshoot and resolve complex client concerns with a sense of urgency and professionalism
• Train and educate staff on all necessary computer systems, as well as new process changes and best practices
• Develop and maintain a positive and patient-centric work environment that fosters collaboration and teamwork
• Collaborate with cross-functional teams to resolve issues and improve processes
• Analyze and provide daily, weekly, and monthly productivity metrics to inform business decisions
• Develop and implement strategies to improve customer satisfaction and loyalty
**Requirements**
• High School Diploma or GED, preferred
• Minimum 3 years' experience in a healthcare call center environment
• Minimum 1 year in a Team lead or above role in a healthcare call center
• Proven track record of leading high-performing teams and driving quality and productivity metrics
• Excellent communication, coaching, and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions
• Experience working with hospital billing and revenue cycle management systems
**Preferred Qualifications**
• Bachelor's degree in a related field, such as business, healthcare administration, or communications
• Experience working with AI, intelligent automation, and workflow orchestration
• Certification in customer service, leadership, or a related field
• Fluency in multiple languages
**What We Offer**
• Competitive hourly rate: $17.39 - $25.51 per hour
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and training programs
• Recognition and rewards for outstanding performance and contributions
**Our Culture**
At careerzynith, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe in the importance of work-life balance and offer flexible work arrangements to help our associates achieve their goals. We're passionate about giving back to our communities and offer opportunities for volunteerism and community service. Our associates are our greatest asset, and we're committed to providing them with the resources and support they need to succeed.
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's free from harassment and discrimination, and we're dedicated to providing a fair and inclusive hiring process.
**Accommodations**
If you have a disability and require a reasonable accommodation to complete the job application process, please contact us at 312-496-7709 for assistance.
**California Privacy Notice**
California resident job applicants can learn more about their privacy rights and consent to the collection and use of their personal information by visiting our website.
**How to Apply**
If you're a motivated and experienced healthcare professional with a passion for customer service and leadership, we want to hear from you! Apply now to join our team and help us transform the patient experience and financial performance of hospitals, health systems, and medical groups.
Apply to this job
Apply for this job
**About careerzynith**
careerzynith is a global leader in revenue cycle management, combining the expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform. Our cutting-edge solutions encompass sophisticated analytics, AI, intelligent automation, and workflow orchestration, enabling healthcare organizations to streamline their operations, improve patient satisfaction, and enhance financial performance.
**Job Summary**
As a Team Lead, Customer Service, you'll be responsible for leading a team of customer service representatives who interact with clients to resolve issues, provide support, and deliver exceptional service. You'll work closely with the leadership team to develop and implement departmental initiatives, coach team members, and drive quality and productivity metrics. If you're a seasoned healthcare professional with a passion for customer service and leadership, we want to hear from you!
**Key Responsibilities**
• Assist in establishing and implementing departmental initiatives to drive quality, productivity, and customer satisfaction
• Complete performance evaluations, track time and attendance, and provide coaching and feedback to team members
• Troubleshoot and resolve complex client concerns with a sense of urgency and professionalism
• Train and educate staff on all necessary computer systems, as well as new process changes and best practices
• Develop and maintain a positive and patient-centric work environment that fosters collaboration and teamwork
• Collaborate with cross-functional teams to resolve issues and improve processes
• Analyze and provide daily, weekly, and monthly productivity metrics to inform business decisions
• Develop and implement strategies to improve customer satisfaction and loyalty
**Requirements**
• High School Diploma or GED, preferred
• Minimum 3 years' experience in a healthcare call center environment
• Minimum 1 year in a Team lead or above role in a healthcare call center
• Proven track record of leading high-performing teams and driving quality and productivity metrics
• Excellent communication, coaching, and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions
• Experience working with hospital billing and revenue cycle management systems
**Preferred Qualifications**
• Bachelor's degree in a related field, such as business, healthcare administration, or communications
• Experience working with AI, intelligent automation, and workflow orchestration
• Certification in customer service, leadership, or a related field
• Fluency in multiple languages
**What We Offer**
• Competitive hourly rate: $17.39 - $25.51 per hour
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and training programs
• Recognition and rewards for outstanding performance and contributions
**Our Culture**
At careerzynith, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe in the importance of work-life balance and offer flexible work arrangements to help our associates achieve their goals. We're passionate about giving back to our communities and offer opportunities for volunteerism and community service. Our associates are our greatest asset, and we're committed to providing them with the resources and support they need to succeed.
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's free from harassment and discrimination, and we're dedicated to providing a fair and inclusive hiring process.
**Accommodations**
If you have a disability and require a reasonable accommodation to complete the job application process, please contact us at 312-496-7709 for assistance.
**California Privacy Notice**
California resident job applicants can learn more about their privacy rights and consent to the collection and use of their personal information by visiting our website.
**How to Apply**
If you're a motivated and experienced healthcare professional with a passion for customer service and leadership, we want to hear from you! Apply now to join our team and help us transform the patient experience and financial performance of hospitals, health systems, and medical groups.
Apply to this job
Apply for this job