TaxSlayer Pro Seasonal Customer Support
About the position At TaxSlayer, we're more than just a tax software development company; were empowering individuals and small businesses to plan for and file their tax returns online with confidence and ease. As a leading innovator in tax prep software, TaxSlayer, LLC, has been revolutionizing the way people file their taxes since 1965. Our user-friendly platform offers an intuitive interface that guides customers through the tax-filing process step by step, ensuring accuracy and maximum refunds. TaxSlayer is headquartered in Augusta, GA with a satellite office in Charlotte, NC. TaxSlayer proudly employs nearly 200 individuals year-round, plus 300 additional in-season support agents. Our employees are among the brightest, most talented group of innovators who work collaboratively to improve our products and exceed customer expectations season after season. TaxSlayer Pro is seeking enthusiastic and customer-focused individuals to join our remote team for the 2025/2026 tax season. Our teams will begin in late December, apply early to secure your spot! Position Overview As a Seasonal Customer Support Representative, youll be the voice of TaxSlayer, helping customers navigate their tax filing experience with confidence and ease. This is a temporary, work-from-home opportunity during our peak season. Responsibilities • Respond promptly and professionally to customer inquiries via phone, email, or chat • Provide accurate information about product features, pricing, and availability • Troubleshoot and resolve customer issues, escalating when necessary • Maintain accurate customer records in the support system • Collaborate with team members to meet customer needs • Meet performance goals for response time, satisfaction, and quality • Stay informed about TaxSlayer products and services • Follow company policies, including privacy and data protection • Maintain a quiet, professional home workspace Requirements • High school diploma or equivalent; college degree preferred • Previous customer support or related experience • Excellent verbal and written communication skills • Strong problem-solving and decision-making abilities • Ability to thrive in a fast-paced environment • Attention to detail and strong organizational skills • Comfortable using customer support software and systems • Professional and empathetic in challenging interactions • Reliable internet connection (minimum 10 Mbps upload / 25 Mbps download) • Flexible availability, including evenings, weekends, and holidays Nice-to-haves • Experienced tax professionals • Desktop computer tech support specialists • Bilingual (English/Spanish) • Bilingual proficiency in English and Spanish is a plus Apply tot his job