Systems Technician

Intrust IT is an employee-owned company dedicated to empowering clients through innovative IT solutions. They are seeking a skilled Systems Technician to provide exceptional client support and manage technical challenges while building lasting relationships with clients. Responsibilities Manage and resolve support tickets following documented processes and service standards Provide best in class client support through phone, email, chat, and remote sessions Provide on-site support at client offices as-needed in the Dayton region (weekly, bi-weekly, or monthly visits depending on client needs) Effective cross functional collaboration to ensure timely and accurate resolutions Resolve hardware, software, and network issues on workstations, servers, and mobile devices Microsoft 365 and Active Directory administration Participate in after-hours on-call rotation (once every couple of months on average) Assist with project implementations as needed Document processes, solutions, and client environments in our knowledge base Skills Strong experience troubleshooting Windows and macOS workstations, printers, and peripheral devices Experienced in Microsoft 365 administration (Exchange online, Teams, OneDrive, SharePoint) Understanding of Active Directory, Group Policy, and user management Basic understanding of networking concepts Estimate of 1+ year recent experience in a similar position Client-focused and ownership mindset Excellent interpersonal skills A collaborative, agile team player Can effectively self-manage multiple tasks, tickets or projects simultaneously You are an impassioned learner and always open to receive training, coaching and feedback for continuous improvement Ability to lift and carry up to 50lbs Extended periods of sitting, standing, typing, and talking Ability to travel (by car) to client sites as needed Benefits Medical, dental and vision healthcare coverage for employees and eligible dependents 3 weeks paid time off 7 paid holidays 401k with 4% employer match $200 monthly cell phone and home internet reimbursement Employer-provided life and disability insurance coverage Employee stock ownership plan Company Overview Intrust IT is a Cincinnati IT support and cyber security partner that gets you and gets back to you. It was founded in 1992, and is headquartered in Cincinnati, Ohio, USA, with a workforce of 51-200 employees. Its website is