Systems Integration Engineer
WHO WE ARE
At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.
Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like.
Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays.
About the team
The Systems Integration Engineers team within Trustly has the purpose of providing technical support to Merchants, covering those in the integration phase to those already in Production. This support is given through the analysis of cases coming from traders or from internal teams, escalating to other times when necessary. Not just limited to case support, the team also supports debugging support with Merchant and technical support in-house. Together with the entire Merchant Services team, it is a communication interface between merchants and Trustly's internal teams.
The System Integration Engineer will work with the MTS team to deliver technical services externally for merchants and internally to other Trustly teams such as Merchant Operations, Risk, Integrations, Customer Success, and Product. This will include services such as investigation and resolution of live merchant technical inquiries and escalations, and developer technical support. The services will also include work on improving internal and external documentation, developing internal tools to support daily activities, along with providing product and feature release training for Merchant Services and other internal teams.
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What you will do:
Be a point of escalation for the Merchant Services team on internal technology and third party processing partner issues.
Work with Dev/Product Support to resolve escalated issues from the Operations and Integrations teams.
Be a liaison between Dev/Product and Merchant Services teams.
Be a Subject Matter Expert (SME) in existing and new Trustly technology for all Trustly teams.
Share Subject Matter Expert (SME) knowledge on multiple channels: a ticketing system, public forums, online chat, social networks, client calls, and more.
Work on Account Configuration and Operational tasks to support the Integrations team.
Be part of a 24/7 service in support of the Merchant Services team.
Create and maintain documentation.
Who you are:
Excellent English skills (written and verbal).
The candidate must be able to develop simple solutions using Java or C#, JavaScript, HTML, and database queries.
Knowledge of how to do RESTful API calls.
Ability to debug and investigate issues raised by merchants and Trustly's teams.
Ability to quality assures the new features delivered provided by Product will suffice Merchant's needs.
Experience in merchant operations, technical customer support role, or Software QA role.
Knowledge of AWS Cloud Computing, Salesforce Service Cloud, and Database queries.
Plus:
Previous knowledge of mobile platforms.
Previous experience in cloud software development.
Previous knowledge of payments services.
Our perks and benefits:
Bradesco health and dental plan, for you and your dependents, with no co-payment cost;
Life insurance with differentiated coverage;
Meal voucher and supermarket voucher;
Home Office Allowance;
Wellhub - Platform that gives access to spaces for physical activities and online classes;
Trustly Club - Discount at educational institutions and partner stores;
Monthly happy hours;
English Program - Online group classes with a private teacher;
Extended maternity and paternity leave;
Birthday Off;
Flexible hours/Home Office - our culture is remote-first! You can work in every city in Brazil;
Welcome Kit - We work with Apple equipment (Macbook Pro, iPhone) and we send many more treats! Spoiler alert: Equipment can be purchased by you according to internal criteria!;
Referral Program - If you refer a candidate and we hire the person, you will receive a reward for that!
#LIRemote
\nCheck out our Brazil Life page on Linkedin or our Glassdoor for more details about Brazil, our culture, and much more.
At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.
At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.
Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like.
Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays.
About the team
The Systems Integration Engineers team within Trustly has the purpose of providing technical support to Merchants, covering those in the integration phase to those already in Production. This support is given through the analysis of cases coming from traders or from internal teams, escalating to other times when necessary. Not just limited to case support, the team also supports debugging support with Merchant and technical support in-house. Together with the entire Merchant Services team, it is a communication interface between merchants and Trustly's internal teams.
The System Integration Engineer will work with the MTS team to deliver technical services externally for merchants and internally to other Trustly teams such as Merchant Operations, Risk, Integrations, Customer Success, and Product. This will include services such as investigation and resolution of live merchant technical inquiries and escalations, and developer technical support. The services will also include work on improving internal and external documentation, developing internal tools to support daily activities, along with providing product and feature release training for Merchant Services and other internal teams.
\n
What you will do:
Be a point of escalation for the Merchant Services team on internal technology and third party processing partner issues.
Work with Dev/Product Support to resolve escalated issues from the Operations and Integrations teams.
Be a liaison between Dev/Product and Merchant Services teams.
Be a Subject Matter Expert (SME) in existing and new Trustly technology for all Trustly teams.
Share Subject Matter Expert (SME) knowledge on multiple channels: a ticketing system, public forums, online chat, social networks, client calls, and more.
Work on Account Configuration and Operational tasks to support the Integrations team.
Be part of a 24/7 service in support of the Merchant Services team.
Create and maintain documentation.
Who you are:
Excellent English skills (written and verbal).
The candidate must be able to develop simple solutions using Java or C#, JavaScript, HTML, and database queries.
Knowledge of how to do RESTful API calls.
Ability to debug and investigate issues raised by merchants and Trustly's teams.
Ability to quality assures the new features delivered provided by Product will suffice Merchant's needs.
Experience in merchant operations, technical customer support role, or Software QA role.
Knowledge of AWS Cloud Computing, Salesforce Service Cloud, and Database queries.
Plus:
Previous knowledge of mobile platforms.
Previous experience in cloud software development.
Previous knowledge of payments services.
Our perks and benefits:
Bradesco health and dental plan, for you and your dependents, with no co-payment cost;
Life insurance with differentiated coverage;
Meal voucher and supermarket voucher;
Home Office Allowance;
Wellhub - Platform that gives access to spaces for physical activities and online classes;
Trustly Club - Discount at educational institutions and partner stores;
Monthly happy hours;
English Program - Online group classes with a private teacher;
Extended maternity and paternity leave;
Birthday Off;
Flexible hours/Home Office - our culture is remote-first! You can work in every city in Brazil;
Welcome Kit - We work with Apple equipment (Macbook Pro, iPhone) and we send many more treats! Spoiler alert: Equipment can be purchased by you according to internal criteria!;
Referral Program - If you refer a candidate and we hire the person, you will receive a reward for that!
#LIRemote
\nCheck out our Brazil Life page on Linkedin or our Glassdoor for more details about Brazil, our culture, and much more.
At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.