Support Specialist(Part-Time)@ Delta Air Lines-Fontana
Position Support Specialist Location Fontana, CA Company Delta Air Lines Pay Rate $28.00/hr Job Type Part-Time Urgency Fontana Alert: We are currently seeking a Support Specialist to join our local team. This is an excellent opportunity for anyone looking for part-time work with $28.00/hr potential. Tags: #FontanaJobs #PartTime #CustomerService #Support Lead the Team That Moves the World Aviation Leadership at Delta Air Lines Great customer service doesn't happen by accident; it requires visionary leadership on the floor. Delta Air Lines is seeking a dominant, experienced Lead Customer Service Agent to oversee our terminal operations. This is a critical supervisory role within our network of aviation jobs, perfect for professionals who want to transition from frontline service into management. If you have a proven track record of inspiring teams and resolving high-level operational challenges, elevate your career with the airline industry leader. Job Summary As the Lead Customer Service Agent, you will direct the daily activities of a team of gate and ticketing agents across a designated concourse. You are the operational point-person for your zone, responsible for ensuring that Delta's rigorous safety, compliance, and hospitality standards are flawlessly executed. You will spend your shift on the floor—not in a back office—actively coaching your team, coordinating directly with flight dispatchers, and stepping in to personally handle severe customer escalations. This is an entirely on-site, high-visibility airport job. Leadership Responsibilities • Team Command & Deployment: Dynamically assign agents to gates and counters based on real-time flight schedules, managing break times and ensuring optimal coverage during massive departure banks. • Escalation Management: Serve as the highest level of on-site authority for passenger disputes, compensation requests, and complex rebooking scenarios during mass cancellations or weather events. • Operational Oversight: Monitor gate turnaround times closely. Coordinate with ramp leads, catering, and flight crews to prevent delays and protect the airline's on-time performance metrics. • Safety & Security Compliance: Ensure all agents strictly adhere to Federal Aviation Administration (FAA) and international border control regulations regarding passenger verification and boarding protocols. • Mentorship & Development: Conduct on-the-job training, provide real-time performance feedback, and foster a culture of inclusive, compassionate service among your team members. Exceptional Leadership Benefits Leadership at Delta comes with a commanding Total Rewards package: • Lead Override Compensation: Earn premium hourly overrides in recognition of your supervisory duties. • Global Standby Travel: Fly the world with elite employee flight privileges. • Profit Sharing & Health: Enjoy Delta’s famous profit-sharing checks, top-tier medical benefits, and aggressive 401(k) matching. Requirements • Minimum of 2 to 3 years of frontline experience in airline customer service (gate/ticketing) is required. • Demonstrated ability to lead, coach, and organize a team in a highly stressful, time-sensitive environment. • Deep, technical understanding of airline reservation and departure control systems. • Willingness to work flexible, on-site shifts including early mornings, nights, and weekends.