Support Representative - Remote
Description:
The Support Representative (Remote) works from home and interfaces with customers via inbound calls.
You would be the human connection between customers and their technology.
Using your own personal touch, you will answer questions about products and services while enriching customers lives.
Requirements:
1+ year of customer service experience
A high school diploma or GED
Strong focus on building customer relationships
Comfortable using and explaining technology
A quiet, distraction-free environment to work from in your home
Proficiency in fast-paced multi-tasking with strong problem solving skills
Eagerness to learn new technologies
Strong problem-solving skills with the ability to ask probing questions to come to a resolution
Strong computer navigation skills and PC knowledge
The availability to work during the Hours of Operation: 8am-1130pm EST Monday-Sunday.
Your schedule will change every 3 months and is based on performance.
A desktop... or laptop to complete PC and internet testing; A work computer will be provided
High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 10 Mbps download)
Benefits:
$17.31/hr starting wage with career progression
Full time, paid classroom and on the job training
Lucrative employee referral bonus opportunities
401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Apply Now
The Support Representative (Remote) works from home and interfaces with customers via inbound calls.
You would be the human connection between customers and their technology.
Using your own personal touch, you will answer questions about products and services while enriching customers lives.
Requirements:
1+ year of customer service experience
A high school diploma or GED
Strong focus on building customer relationships
Comfortable using and explaining technology
A quiet, distraction-free environment to work from in your home
Proficiency in fast-paced multi-tasking with strong problem solving skills
Eagerness to learn new technologies
Strong problem-solving skills with the ability to ask probing questions to come to a resolution
Strong computer navigation skills and PC knowledge
The availability to work during the Hours of Operation: 8am-1130pm EST Monday-Sunday.
Your schedule will change every 3 months and is based on performance.
A desktop... or laptop to complete PC and internet testing; A work computer will be provided
High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 10 Mbps download)
Benefits:
$17.31/hr starting wage with career progression
Full time, paid classroom and on the job training
Lucrative employee referral bonus opportunities
401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Apply Now