Support Engineer

Bruker is one of the world’s leading analytical instrumentation companies enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. The Support Engineer will provide first line technical support to field engineers and customers, maintain spare parts inventory, and conduct training both on-site and in the applications lab. This role requires travel to support field operations and collaboration with engineering and manufacturing teams to resolve hardware and software issues.ResponsibilitiesResponsible to provide first line technical support to field engineers and customers using technical documentation, telephone support and remote diagnostic toolsMaintain spare parts inventory, applications lab equipment, and provide on-site customer and factory trainingTravel as necessary to support field operations and cross train field engineersProvide technical phone support to customers and field service personnel worldwide for Bruker AXS productsPerform system repairs and maintain repair documentation of customer material and return to stock parts from the fieldProvide input and create service bulletins and other technical documentationConfigure computers and peripherals as requiredContribute to the development and delivery of service training classesAssist in the development and updating of technical maintenance manualsWork closely with Engineering and Manufacturing to resolve hardware and software problems in the fieldEnsure Corrective/Preventive Action Reports (CPAR) are submitted as necessaryAbility to travel, as necessary to support field operations. Up to 50% travelSkillsAbility to work independently and in a team environmentMotivated self-starterAbility to handle multiple tasks effectivelyExcellent customer service skills with the ability to communicate clearly and effectivelyHigh level technical hardware and software skills related to complex instrumentationStrong competency with complex systems and technology to include electrical/electronics, mechanics, software, and chemistry technology2- or 4-year degree in electronics, physics, chemistry, related sciences, or equivalent experienceAbility to travel, as necessary to support field operations. Up to 50% travelMilitary training in technical fields is a plusBenefits401(k) with company matchEmployee stock purchase planMedical and dental plansLife insuranceShort-term and long-term disability insuranceEmployee assistance programPaid time off including vacation, sick time and holidaysCompany OverviewBruker is a manufacturer of analytical and medical instruments covering NMR, ESR, FT-IR, X-RAY spectroscopy. It was founded in 1960, and is headquartered in Billerica, Massachusetts, USA, with a workforce of 5001-10000 employees. Its website is http://www.bruker.com/.Company H1B SponsorshipBruker has a track record of offering H1B sponsorships, with 1 in 2025, 1 in 2023, 2 in 2022. Please note that this does not guarantee sponsorship for this specific role.



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