Support Engineer

Who we are:We are a leader in fraud prevention and AML compliance. Our platform uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud before it happens. Today, over 300 banks, retailers, and fintechs worldwide use Sardine to stop identity fraud, payment fraud, account takeovers, and social engineering scams. We have raised $145M from world-class investors, including Andreessen Horowitz, Activant, Visa, Experian, FIS, and Google Ventures.Our culture:We have hubs in the Bay Area, NYC, Austin, and Toronto. However, we maintain a remote-first work culture. #WorkFromAnywhereWe hire talented, self-motivated individuals with extreme ownership and high growth orientation. We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule.Location Remote - India (From Home / Beach / Mountain / Cafe / Anywhere!)We are a remote-first company with a globally distributed team. So you can find your productive zone and work from thereAbout the role We’re looking for a Support Engineer to join our team and own the technical and functional customer support experience end-to-end. This role sits at the intersection of technical support, engineering, and customer success. You’ll become a product expert, working closely with customers, third-party providers, and internal engineering teams to troubleshoot, resolve, and prevent issues across Sardine’s API-driven platform.You’ll operate independently with global teammates and will play a critical role in maintaining service quality across time zones. The ideal candidate is technical, self-sufficient, and thrives in a fast-paced environment.What you’ll be doingOwn, prioritize, and troubleshoot the complex technical issues and provide an excellent solution to the customersBe a key source of knowledge on the sardine risk and payment platform, APIs, SDKs, the underlying web-stack technologies, and best practicesBe part of the engineering team, and implement and deploy changes to help customersBe innovative and forward-thinking with time to create valuable tools and documentation that will help our team and clients be more successful and self-sufficientWhat you’ll bring 5+ years in a technical support, support engineering, solutions engineering, or software engineering roleStrong understanding of web technologies, APIs, and cloud infrastructureProficiency with SQL (joins, queries across multiple tables)Understanding of REST API and use of tools like PostmanAbility to work independently and communicate clearly in high-pressure situationsExperience supporting B2B SaaS products and/or working in fintech or compliance-related environmentsComfort navigating ambiguity and edge cases in a high-volume ticketing environmentBonus: Prior experience coordinating with third-party vendors and support providersCompensation: INR 21,00,000 - 34,00,000 + Series C equity with tremendous upside potential + Attractive benefitsThe compensation offered for this role will depend on various factors, including the candidate's location, qualifications, work history, and interview performance, and may differ from the stated range.Benefits we offer:Generous compensation in cash and equityEarly exercise for all options, including pre-vestedWork from anywhere: Remote-first CultureFlexible paid time off, Year-end break, Self care days offHealth insurance, dental, and vision coverage for employees and dependents - US and Canada specific4% matching in 401k / RRSP - US and Canada specificMacBook Pro delivered to your doorOne-time stipend to set up a home office — desk, chair, screen, etc.Monthly meal stipendMonthly social meet-up stipendAnnual health and wellness stipendAnnual Learning stipendUnlimited access to an expert financial advisoryJoin a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you.To learn more about how we process your personal information and your rights in regards to your personal information as an applicant and Sardine employee, please visit our Applicant and Worker Privacy Notice.

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