Support Engineer

DescriptionOur client represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and Society to Rise™.They are a USD 6 billion company with 163,000+ professionals across 90 countries, helping 1279 global customers, including Fortune 500 companies. They focus on leveraging next-generation technologies, including 5G, Blockchain, Metaverse, Quantum Computing, Cybersecurity, Artificial Intelligence, and more, on enabling end-to-end digital transformation for global customers.Our client is one of the fastest-growing brands and among the top 7 IT service providers globally. Our client has consistently emerged as a leader in sustainability and is recognized amongst the ‘2021 Global 100 Most sustainable corporations in the World by Corporate Knights. We are currently searching for a Support Engineer:ResponsibilitiesDevelop and maintain automation tools and processes to streamline infrastructure management and improve efficiency.Lead capacity planning, including demand forecasting and continuous resource optimization across all application infrastructure.Maintain production environments, ensuring High Availability (HA), Resiliency, and Business Continuity Planning (BCP).Build and maintain SRE infrastructure, including tools, scripts, and integrations with platforms like Prometheus/Grafana.Define observability metrics and thresholds, and create frameworks for data capture, trend analysis, and alerts.Manage alert monitoring and governance, addressing issues according to schedule.Bridge between support and engineering for incident management, improving response and follow-ups.Collaborate with engineering for continuous performance optimization.RequirementsBachelor’s degree in Computer Science or related field from an accredited college or universityExpert level understanding of Linux environment and DatabaseSystematic problem solving approachStrong sense of ownership and driveWhile certification is not required, formal training in range of programming language/s and different operating and programming platform cab be asset.Network diagnostic skills and experience with networks and real-time messaging technologiesStrong scripting skills, like Perl, Python, or UNIX shell.Excellent spoken and written English communication skills.LanguagesAdvanced Oral English.Native Spanish.Note:Fully remote If you meet these qualifications and are pursuing new challenges, Start your application to join an award-winning employer. Explore all our job openings | Sequoia Career’s Page: https://www.sequoia-connect.com/careers/.RequirementsNoneOriginally posted on Himalayas

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