Support Associate (Remote)
United States - Support Associate (Remote)
Interested in providing support to our customers? Looking to learn and develop your customer service & Linux skills in the IT industry? We think we could help!
Aquatis LLC is searching for brand new talent to join our network for providing our customers a great customer experience.
Associate Responsibilities
ā¢ It is the responsibility of the associates to ensure uninterrupted internet connectivity and 'work-like' environment at home location so that associates can deliver their best in terms of productivity and quality.
ā¢ Being able to work an assigned schedule that falls within our operating hours is required and expected.
ā¢ Answer customer queries/questions in a timely manner.
Customer Focus
ā¢ Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
ā¢ Ability to empathize with and prioritize customer needs
ā¢ Demonstrates interpersonal skills with a diverse customer base
ā¢ Demonstrates conflict resolution, negotiation, and de-escalation skills
ā¢ Demonstrates ownership to resolve challenging customer issues, escalating when necessary
ā¢ Ability to determine customer needs and provide appropriate solutions
ā¢ Maintain regular and reliable attendance, including the daily schedule as assigned
ā¢ Flexible with the working schedule; may be expected to work weekends, holidays and events
Problem Solving Skills
ā¢ Effective problem-solving skills including decision making, time management and immediate prioritization of tasks
ā¢ Ability to approach problems logically and rationally
ā¢ Action-oriented and self-disciplined
ā¢ Organized and detail-oriented
ā¢ Ability to quickly and effectively prioritize work time in various departments to meet the business needs
ā¢ Ability to maintain composure in highly escalated situations
Technical Requirements
ā¢ Ability to use the Multicraft control panel software.
ā¢ Ability to use the WHMCS billing system.
Other Requirements
ā¢ Must be 16 years or older to apply
Apply Now
Apply Now
Interested in providing support to our customers? Looking to learn and develop your customer service & Linux skills in the IT industry? We think we could help!
Aquatis LLC is searching for brand new talent to join our network for providing our customers a great customer experience.
Associate Responsibilities
ā¢ It is the responsibility of the associates to ensure uninterrupted internet connectivity and 'work-like' environment at home location so that associates can deliver their best in terms of productivity and quality.
ā¢ Being able to work an assigned schedule that falls within our operating hours is required and expected.
ā¢ Answer customer queries/questions in a timely manner.
Customer Focus
ā¢ Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
ā¢ Ability to empathize with and prioritize customer needs
ā¢ Demonstrates interpersonal skills with a diverse customer base
ā¢ Demonstrates conflict resolution, negotiation, and de-escalation skills
ā¢ Demonstrates ownership to resolve challenging customer issues, escalating when necessary
ā¢ Ability to determine customer needs and provide appropriate solutions
ā¢ Maintain regular and reliable attendance, including the daily schedule as assigned
ā¢ Flexible with the working schedule; may be expected to work weekends, holidays and events
Problem Solving Skills
ā¢ Effective problem-solving skills including decision making, time management and immediate prioritization of tasks
ā¢ Ability to approach problems logically and rationally
ā¢ Action-oriented and self-disciplined
ā¢ Organized and detail-oriented
ā¢ Ability to quickly and effectively prioritize work time in various departments to meet the business needs
ā¢ Ability to maintain composure in highly escalated situations
Technical Requirements
ā¢ Ability to use the Multicraft control panel software.
ā¢ Ability to use the WHMCS billing system.
Other Requirements
ā¢ Must be 16 years or older to apply
Apply Now
Apply Now