Support Analyst

Responsibilities The Sentinel Support Analyst will be responsible for supporting, administering, troubleshooting, repairing, and escalating customer issues across a wide line of technologies all with a security focus. The analyst will need excellent written and verbal communication skills to tactfully assist customers to ensure that requested moves, adds and changes are performed with security as the prevailing measure to protect the client computer systems, networks, and data. This is a full time position reporting to our Downers Grove, IL headquarters with the ability to work remote. Qualifications The Analyst will manage incidents and requests assigned to the team/personal queue within the established Service Level Agreement (SLA). Vendor and service provider case management experience is required. Analysts are expected to stay up to date on the latest security intelligence, including hackers' methodologies, to properly implement changes. The analyst may also be expected to perform health checks for various security products as needed. Experience working with and supporting at least three of the following security technologies: Cisco Security Products (CSE, Umbrella, Secure Network Analytics, DUO) Various EDR Platforms (Cylance, CrowdStrike, Defender, SentinelOne) Illumio Zero Trust Tenable Products (IO, SC, Lumin) Horizon 3 Node Zero Email Security Products (Proofpoint, Mimecast, Cisco Secure Email) Darktrace Understanding of network protocols and traffic flow in an enterprise environment. Ability to perform, security whitelisting of false-positives, and evaluating security requests for change across multiple security platforms. This includes the ability to analyze change impacts and an ability to articulate why changes may weaken security envelopes is a must. Knowledge of Domain Name System (DNS) technologies and how they are secured. Experience with Virtualization Technologies (VMware, Hyper-V) is a plus. The ability to communicate clearly with verbal and written skills Staying current on IT security trends, vulnerabilities, and news Researching security enhancements and best practices Recommending security enhancements and purchases Basic knowledge of Linux is a plus The candidate must have a car, as this position requires travel between location and the transportation of equipment A valid driver’s license and proof of vehicle insurance will be required Legally authorized to work in the US without sponsorship Must demonstrate a “can-do” attitude We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service. Compensation Range: $70,000-100,000 What you get: We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Family Planning Benefits, Financial Education, Identity Theft Protection and Assistance, Legal Services, Employee Assistance Program, Two weeks’ vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and employee discount for product services and entertainment. Overview MOTIVATED…..make IT happen! Sentinel Technologies, Inc. has been rated a top workplace every year since 2012! About Us: Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO. If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact! If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join our team. Learn more at www.sentinel.com/careers. As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please. Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law. If you are an individual with a disability and need assistance in applying for a position, please contact [email protected].